We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN6402741
10 Mar 2016 AXA Wealth Services Limited UpheldInvestment and pensionsMrs H complains that AXA Wealth Services Limited stopped providing an advisory service. She feels she can’t keep up-to-date with her investments and is concerned about the performance of a bond recommended to her by AXA.backgroundMrs H began seeing her financial adviso... (5 pages)View decision -
Decision Reference DRN1460247
10 Mar 2016 Phoenix Life Limited Not upheldInvestment and pensionsMr and Mrs M complain about three decreasing term assurance policies recommended by Phoenix Life Limited in 1997, 1998 and 2000. Mr M says the policies were mis-sold. Mr M says he and his wife were told by business that their mortgage was unlikely to be approved wit... (3 pages)View decision -
Decision Reference DRN1670920
10 Mar 2016 HSBC Bank plc Not upheldPayment protection insurance (PPI)Mr L says HSBC Bank Plc (“HSBC”) mis-sold him a mortgage payment protection insurance (“MPPI”) policy.backgroundThis complaint is about a monthly premium MPPI policy taken out with a mortgage in 2005. Our adjudicator didn’t uphold the complaint. Mr L disagreed with the ... (2 pages)View decision -
Decision Reference DRN9442507
10 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mrs K says Bank of Scotland Plc (BOS) mis-sold her a payment protection insurance (PPI) policy.backgroundMrs K bought the policy in 1996 at the same time as taking out a loan. The loan included an amount to pay for the policy. The loan finished in 1999.Our adjudica... (2 pages)View decision -
Decision Reference DRN1930484
10 Mar 2016 AXA Insurance UK Plc UpheldInsurance (excluding PPI)Miss M’s complaint is about the handling of her legal expenses claim by AXA Insurance UK Plc. All references to AXA include its claims handlers.backgroundI issued a provisional decision on this matter in March 2016, part of which is copied below:“Miss M had the... (5 pages)View decision -
Decision Reference DRN8533598
10 Mar 2016 The Chorley and District Building Society Not upheldPayment protection insurance (PPI)Mr and Mrs D said Chorley and District Building Society mis-sold them a mortgage payment protection insurance policy.backgroundI issued the attached provisional decision in February 2016, setting out why I thought the complaint shouldn’t be upheld. And I asked both part... (3 pages)View decision -
Decision Reference DRN3354300
10 Mar 2016 Mortgage Advice Bureau Limited Not upheldPayment protection insurance (PPI)Mr M says Mortgage Advice Bureau Limited (“MABL”) mis-sold him mortgage payment protection insurance (‘MPPI’).backgroundA brief summary of the circumstances leading to this complaint, and my initial conclusions, are set out in my provisional decision, a copy of which is... (5 pages)View decision -
Decision Reference DRN6168362
10 Mar 2016 Zebra Finance Limited Not upheldBanking and creditMr G’s complaint relates to his dissatisfaction with an agreement he entered into with third parties, A and B, to provide educational support for his children. Zebra Finance Limited arranged the finance Mr G used to pay for A and B’s services.backgroundMr G was attract... (3 pages)View decision -
Decision Reference DRN1323773
10 Mar 2016 AIG Europe Limited Not upheldInsurance (excluding PPI)Mr L complains about AIG Europe Limited’s decision to refuse his personal accident claim. backgroundI issued my provisional decision on this case on 23 February 2016, a copy of which is attached and forms part of this final decision. Briefly, Mr L made a permanent di... (4 pages)View decision -
Decision Reference DRN5844751
10 Mar 2016 Ageas Insurance Limited UpheldInsurance (excluding PPI)Mr V’s complaint is about Ageas Insurance Limited’s handling of a claim he made on his mobile phone insurance policy.All references to Ageas include its claims handlers.backgroundI issued a provisional decision on this matter in March 2016, part of which is copied ... (3 pages)View decision
