We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
-
Decision Reference DRN9424463
6 Jan 2016 MBNA Limited Not upheldBanking and creditMrs N complains that MBNA Limited wrongly charged her interest on her credit card. She’d like a refund.our initial conclusionsOur adjudicator didn’t uphold the complaint. She didn’t think MBNA had done anything wrong. And thought that MBNA’s refund of two months intere... (2 pages)View decision -
Decision Reference DRN1378045
6 Jan 2016 Barclays Bank Plc Not upheldInsurance (excluding PPI)Mr V complains about the sale of two income insurance policies by Barclays Bank Plc. He says he was placed under pressure to take out the policies, which he didn’t need. our initial conclusionsOur adjudicator didn’t uphold the complaint. She didn’t think there was evide... (2 pages)View decision -
Decision Reference DRN2024065
6 Jan 2016 Zurich Assurance Ltd Not upheldInvestment and pensionsThis complaint concerns advice given to the late Mr P by Hambro Life Assurance plc (now Zurich Assurance Ltd) in 1984 to invest in bonds placed in trust. The trustees say this was to take advantage of the “dead settlor loophole”. But Mr P should have been advise... (3 pages)View decision -
Decision Reference DRN7581480
6 Jan 2016 Lexington Wealth Management Ltd UpheldInvestment and pensionsMrs C’s complaint is about the advice she received from Lexington Wealth Management Ltdto transfer her personal pension into a SIPP. She says she was subject to ‘churning’.backgroundI issued my provisional decision on this complaint on 28 August 2015. The background and c... (7 pages)View decision -
Decision Reference DRN3712553
6 Jan 2016 The Royal Bank of Scotland Plc Not upheldBanking and creditMiss G complained that The Royal Bank of Scotland Plc (RBS) mis-sold a packaged bank account to her in 2002. backgroundI attach my provisional decision of 26 November 2015, which forms part of my final decision. RBS contacted me to say they had nothing further to a... (3 pages)View decision -
Decision Reference DRN5707610
6 Jan 2016 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr P has complained about the way Admiral Insurance Company Limited have handled his claim for the repair of his car under his motor insurance policy.backgroundMr P had an accident and his car rolled onto its side. Admiral said its approved repairer would repair his ... (3 pages)View decision -
Decision Reference DRN1294453
6 Jan 2016 Bradford & Bingley Plc Not upheldPayment protection insurance (PPI)Mr and Mrs J say that Bradford & Bingley Plc (B&B) mis-sold them mortgage payment protection insurance (PPI).backgroundMr and Mrs J took out a mortgage with B&B in 1997. At the same time they bought monthly premium PPI to cover their repayments if Mr J ha... (2 pages)View decision -
Decision Reference DRN2610150
6 Jan 2016 Tesco Personal Finance PLC UpheldPayment protection insurance (PPI)Miss G complained that Tesco Personal Finance PLC (“Tesco”) mis-sold her a payment protection insurance (“PPI”) policy when she took out a credit card with it, in 2000.backgroundMiss G was sold the PPI when she applied for a credit card by post. The policy cost 70p per... (3 pages)View decision -
Decision Reference DRN8977985
6 Jan 2016 National Westminster Bank Plc Not upheldBanking and creditMr S has complained that National Westminster Bank Plc (NatWest) mis-sold him an Advantage Gold packaged bank account in 2004. He paid a monthly fee for the account which offered several benefits in return. Mr S has also raised concerns about the bank giving him ... (4 pages)View decision -
Decision Reference DRN4577770
6 Jan 2016 Equifax Limited Not upheldBanking and creditMr C complains that Equifax Limited hasn’t reported his financial details correctly. He says he’s lost money as a result.backgroundMr C complains his Equifax credit file showed an incorrect credit limit of £0 instead of the correct credit limit of £87,970. He says he lost... (2 pages)View decision
