We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371633 results
-
Decision Reference DRN8034149
30 Nov 2015 Moneybarn No. 1 Limited UpheldBanking and creditMr D has complained the car he bought under a conditional sale agreement with Moneybarn No. 1 Limited, trading as Moneybarn, wasn’t fit for purpose.backgroundMr D bought a car in August 2014. Within a month he had some problems as the car wasn’t running properly. He go... (2 pages)View decision -
Decision Reference DRN5480065
30 Nov 2015 Solid F Not upheldInsurance (excluding PPI)Mr S complains that Solid Försäkringar AB declined his claim for medical expenses under his travel insurance policy.backgroundMr S fell and was injured on holiday overseas. He needed hospital treatment and incurred medical expenses.Solid declined Mr S’s claim. It re... (2 pages)View decision -
Decision Reference DRN5424874
30 Nov 2015 UK Insurance Limited Not upheldInsurance (excluding PPI)Miss H and Mr G are unhappy with the service they received from UK Insurance Limited (UKI) in relation to a claim for two damaged sofas.background Miss H and Mr G are very unhappy with the time it has taken UKI to resolve the claim. It was made in November 2014 an... (2 pages)View decision -
Decision Reference DRN6089124
30 Nov 2015 HSBC Bank plc Not upheldBanking and creditMrs H complains that HSBC Bank Plc didn’t do enough to establish her and her husband’s status as non-tax payers. Mrs H would like the bank to compensate her for 20 years of income tax deducted from her savings.backgroundMrs H held a joint savings account with her h... (2 pages)View decision -
Decision Reference DRN2545150
30 Nov 2015 Hargreaves Lansdown Asset Management Limited Not upheldInvestment and pensionsMr A complains that Hargreaves Lansdown Asset Management Limited (“Hargreaves”) delayed his fund transfer. Without this Mr A could have bought an annuity of £233 per annum more. He is also unhappy that he wasn’t given an updated annuity quote.backgroundHargreaves were Mr... (3 pages)View decision -
Decision Reference DRN1208655
30 Nov 2015 Bank of Scotland Plc UpheldBanking and creditMs H complains that Bank of Scotland plc, trading as Halifax, hasn’t made any attempt to come to an arrangement which would allow her to get her mortgage payments up to date and avoid losing her home.backgroundIn 2008 Ms H and her husband took out a 20 year inter... (5 pages)View decision -
Decision Reference DRN9690068
30 Nov 2015 Zurich Assurance Ltd Not upheldInvestment and pensionsMrs and Mr G have complained about two Zurich Assurance Ltd whole-of-life and critical illness policies. They say Zurich told them that if there was a claim the money would be paid to their beneficiaries. But they were not told that any payment made would be subject... (4 pages)View decision -
Decision Reference DRN0300582
30 Nov 2015 Friends Life Services Limited Not upheldInvestment and pensionsMs B’s daughter has complained, on her behalf, that the sum assured on her whole of life policy with Friends Life Services Limited was decreased and she wasn’t given reasonable opportunity to make a decision regarding the change. She feels that Friends Life has not... (3 pages)View decision -
Decision Reference DRN4818023
30 Nov 2015 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S complains that Markerstudy Insurance Company Limited reduced his no claims discount (NCD) from seven years to one year. This meant the premium on his commercial motor insurance policy went up from £1,375 to £3,710.BackgroundMr S is a taxi driver. Under the terms... (3 pages)View decision -
Decision Reference DRN6588729
30 Nov 2015 HSBC Bank plc Not upheldInvestment and pensionsMr and Mrs C complain that they were mis-sold a term assurance policy by HSBC Bank Plc.backgroundIn late 2001 Mr and Mrs C met with an HSBC adviser to arrange a loan for the purchase of an overseas holiday home. They had already secured a mortgage for £66,000 ... (2 pages)View decision
