We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN6187304
30 Sep 2015 Liverpool Victoria Friendly Society Limited Not upheldInvestment and pensionsMrs M’s representative raised concerns that the investments recommended to her by Liverpool Victoria Friendly Society Limited in 2001 were unsuitable .The representative said the investments were too high risk for her circumstances, and she was not told to use her full... (2 pages)View decision -
Decision Reference DRN5070887
30 Sep 2015 Nationwide Building Society UpheldPayment protection insurance (PPI)This complaint is about a mortgage payment protection insurance (“MPPI”) policy taken out in 1993. Mr and Mrs G complain that they were mis-sold MPPI by Nationwide Building Society trading as Cheshire Building Society (“Nationwide”).backgroundMr and Mrs G applied for a m... (2 pages)View decision -
Decision Reference DRN3810476
30 Sep 2015 Santander UK Plc Not upheldPayment protection insurance (PPI)Mr M says Santander UK Plc mis-sold him a mortgage payment protection insurance (PPI) policy.backgroundThis complaint is about a monthly premium PPI policy taken out with a mortgage in 2007. The PPI provided cover if Mr M couldn’t work because he was sick or had an... (2 pages)View decision -
Decision Reference DRN7099421
30 Sep 2015 Legal & General Partnership Services Limited Not upheldPayment protection insurance (PPI)Mr and Mrs B complain that Legal & General Partnership Services Limited (L&G) mis-sold them a regular premium mortgage payment protection insurance (MPPI) policy.backgroundMr and Mrs B applied for a mortgage in 2007. They bought the MPPI policy during a meeting... (2 pages)View decision -
Decision Reference DRN6290020
30 Sep 2015 St Andrew's Insurance plc Not upheldPayment protection insurance (PPI)Miss P says Halifax Insurance Ireland Ltd (‘Halifax’) mis-sold her an insurance policy called ‘Lifestages Repayment Cover’. Miss P says she was pressured into taking out the policy and made to think she had no choice in having the cover.St Andrew’s Insurance Plc (‘St ... (3 pages)View decision -
Decision Reference DRN6411200
30 Sep 2015 Woolwich Plan Managers Limited Not upheldInvestment and pensionsMr H complains about Woolwich Plan Managers Limited.He’s unhappy that it didn’t process a request to transfer the maturity proceeds of his ISA to a new provider. Instead, it rejected the request and issued the payment to him by cheque.backgroundWhen Mr H’s ISA mat... (2 pages)View decision -
Decision Reference DRN8788819
30 Sep 2015 Openwork Market Solutions Ltd UpheldInvestment and pensionsMrs C’s complains Openwork Market Solutions Ltd (OMS) recommended she cancel her whole of life plan prior to its ten year policy review and start a term assurance plan for 15 years. She had actually wanted cover for the whole of her life.backgroundIn 2002 Mrs C ... (3 pages)View decision -
Decision Reference DRN3506767
30 Sep 2015 Barclays Bank Plc Not upheldPayment protection insurance (PPI)Mr R’s complaint against Barclays Bank Plc is about the sale of a payment protection insurance (PPI) policy. backgroundMr R bought a single premium PPI policy when he took out a loan with Barclays (trading as Woolwich) in November 2000.The background to this complaint... (2 pages)View decision -
Decision Reference DRN6125932
30 Sep 2015 Baker Tilly Financial Management Limited UpheldInvestment and pensionsComplaintMr B has complained that Baker Tilly Financial Management Limited gave him unsuitable advice to use an offshore life insurance bond within his Funded Unapproved Retirement Benefit Scheme (FURBS).backgroundThe complaint was investigated by one of our adjudicators.... (4 pages)View decision -
Decision Reference DRN4334446
30 Sep 2015 Baker Tilly Financial Management Limited UpheldInvestment and pensionsComplaintMr B complained that Baker Tilly Financial Management Limited gave him unsuitable advice to use an offshore life insurance bond within his Small Self-Administered Scheme (SSAS). By holding cash deposits within the bond he was exposed to higher risk and lower r... (3 pages)View decision
