We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN0729117
9 Mar 2016 Premier Writers Ltd UpheldPayment protection insurance (PPI)Mr and Mrs S complain Premier Writers Ltd (Premier Writers) mis-sold them a payment protection insurance (PPI) policy.backgroundMr and Mrs S applied for a loan through a finance company during a phone call in 2007. Atthe same time they took out a PPI policy to cover t... (5 pages)View decision -
Decision Reference DRN0291977
9 Mar 2016 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs C have complained that Lloyds Bank PLC (“Lloyds”) mis-sold a packaged account to them. Mr and Mrs C have brought their complaint to us through a claims management company (“CMC”).backgroundLloyds has told us Mr and Mrs C opened their joint Select account a... (3 pages)View decision -
Decision Reference DRN9171222
9 Mar 2016 Allianz Insurance Plc UpheldInsurance (excluding PPI)Mssrs N are unhappy with Allianz Insurance Plc’s handling of a claim relating to lost keys. All references to Allianz include the agents it appointed to deal with the claim on its behalf. backgroundMssrs N made a claim under the policy because they’d lost their key... (2 pages)View decision -
Decision Reference DRN8399533
9 Mar 2016 Cheltenham & Gloucester plc UpheldBanking and creditMr and Mrs R complain about their mortgage with Cheltenham & Gloucester Plc (C&G).backgroundMr and Mrs R took out a mortgage with C&G in 2007. The property (on a new development) was valued by one of C&G’s staff valuers at £430,000, which was the price ... (6 pages)View decision -
Decision Reference DRN6516469
9 Mar 2016 Lloyds Bank PLC UpheldBanking and creditMr L, represented by his mother, Ms K complains that Lloyds Bank plc mis-sold him two loans in 1998.backgroundMr L took out two loans with Lloyds in September and October 1998. Mr L couldn’t keep up with his monthly repayments. The bank defaulted the loans at the ... (2 pages)View decision -
Decision Reference DRN0074656
9 Mar 2016 Beta 2 Limited UpheldInvestment and pensionsThe late Mr C complained that he was given unsuitable advice by Beta 2 Limited. As a result, his pension fund fell in value from £55,500 to £2,500 over a period of 14 months. The executors of Mr C’s estate are now continuing with his complaint.backgroundMr C approa... (4 pages)View decision -
Decision Reference DRN1821861
9 Mar 2016 Financial Insurance Company Limited Not upheldPayment protection insurance (PPI)Mr K complains Financial Insurance Company Limited (FICL) mis-sold him a payment protection insurance (PPI) policy.The policy, which Mr K bought in a car showroom, was sold by Black Horse Limited. But Black Horse wasn’t covered by our rules at the time. So the insuran... (2 pages)View decision -
Decision Reference DRN3188268
9 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMr C has complained that Barclays Bank Plc mis-sold an Additions packaged bank account to him in 1996. He paid a monthly fee for the account, which offered a number of benefits in return.backgroundOne of our adjudicators has looked into Mr C’s complaint already. The ad... (2 pages)View decision -
Decision Reference DRN5436121
9 Mar 2016 Barclays Bank Plc UpheldBanking and creditMiss H complains about the service she received from Barclays Bank Plc (“Barclays”). She says she was experiencing financial difficulty when she visited her local branch for some help about how to cope with her debts. But she says she wasn’t treated positively and symp... (2 pages)View decision -
Decision Reference DRN3562076
9 Mar 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss H’s complaint is that Lloyds Bank PLC (Lloyds) mis-sold her a payment protection insurance (“PPI”) policy in 1997.backgroundMiss H’s PPI policy was sold to her when she took out a credit card in 1997. Miss H says she was told she had to take out the policy in ... (2 pages)View decision
