We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
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Decision Reference DRN3339966
6 Jan 2016 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr and Mrs M are unhappy that AXA Insurance UK Plc declined a claim on their travel insurance policy and with the way it’s dealt with the claim. backgroundMr and Mrs M were going on a short break. But when they arrived at the airport the airline said only one of th... (2 pages)View decision -
Decision Reference DRN0795992
6 Jan 2016 Inter Partner Assistance SA Not upheldInsurance (excluding PPI)Mr R is unhappy that Inter Partner Assistance SA refused to deal with a claim on his travel insurance policy and he then had to make the claim on another policy he had. This claim was successful and paid in full. Mr R wants compensating for the extra time and expe... (1 page)View decision -
Decision Reference DRN9271015
6 Jan 2016 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsurance (excluding PPI)Mr W complains that Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. refused to deal with a claim on his travel insurance policy. backgroundMr W was on holiday abroad. He was travelling in a taxi with his luggage in the boot. On reaching his ... (2 pages)View decision -
Decision Reference DRN0022612
6 Jan 2016 HSBC Bank plc Not upheldBanking and creditMiss B is unhappy HSBC Bank plc blocked her credit card without notice, and left her without a card for over a week whilst a new one was issued. She wants compensation for the inconvenience.our initial conclusionsOur adjudicator didn’t recommend the complaint should be u... (2 pages)View decision -
Decision Reference DRN9508735
6 Jan 2016 HBS (Financial Planning) Limited Not upheldInvestment and pensionsMr B complains that HBS (Financial Planning) Limited (HBS) didn’t provide him with appropriate advice about his pension. He thinks that it should have advised him to invest in a more diverse range of funds and that, had it done so, he wouldn’t have lost out financiall... (3 pages)View decision -
Decision Reference DRN3060255
6 Jan 2016 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Ms I complains about the way that Royal & Sun Alliance Insurance Plc (RSA) dealt with her request to amend her car insurance policy, after she replaced her Audi 3 with an Audi TT.backgroundMs I contacted RSA in August 2014 to change the car on her insurance to a... (2 pages)View decision -
Decision Reference DRN5948104
5 Jan 2016 Northern Bank Limited Not upheldPayment protection insurance (PPI)Ms S complains that Northern Bank Limited mis-sold payment protection insurance (PPI) to her, with a loan.backgroundIn 2001 Ms S took out a personal loan from Northern Bank. She also bought a single premium PPI policy, to cover her repayments if she was off work sic... (3 pages)View decision -
Decision Reference DRN3655007
5 Jan 2016 Helm Godfrey Partners Ltd UpheldInvestment and pensionsMr S has complained about advice he received from Helm Godfrey Partners Ltd (HGP) to take income from his pension fund via a drawdown option. He says that he’s paid more tax by doing this. He’s also unhappy with the fees HGP have charged him.backgroundI issued my pr... (6 pages)View decision -
Decision Reference DRN2865014
5 Jan 2016 Norfolk & Suffolk Financial Services Limited Not upheldPayment protection insurance (PPI)Mr and Mrs R are unhappy about the sale of Mortgage Payment Protection Insurance (‘MPPI’) by Norfolk & Suffolk Financial Services Limited. They think it was mis-sold because Mr R was self-employed at the point of sale – and say they were wrongly led to believ... (3 pages)View decision -
Decision Reference DRN9223815
5 Jan 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr B complains that Lloyds Bank PLC (‘Lloyds’) mis-sold payment protection insurance (‘PPI’) to him when he took a further advance to his mortgage in 2009.backgroundWhen he took the further advance, Mr B said that Lloyds told him he had to take PPI if he wanted his... (2 pages)View decision
