We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
-
Decision Reference DRN2176478
30 Sep 2015 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Mr R has complained about Markerstudy Insurance Company Limited. He isn’t happy that his policy was voided (treated as if it didn’t exist) and that Markerstudy have retained his premium.backgroundMr R took out an insurance policy with Markerstudy in March 2015. When it ... (2 pages)View decision -
Decision Reference DRN1761702
30 Sep 2015 Automobile Association Insurance Services Limited Not upheldInsurance (excluding PPI)Miss L is unhappy that the Automobile Association Insurance Services Limited (“AA”) have charged her a default fee for cancelling her direct debit instruction. She doesn’t think she should have to pay them this. backgroundMiss L took out a home insurance policy with the ... (2 pages)View decision -
Decision Reference DRN3943985
30 Sep 2015 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. Not upheldInsurance (excluding PPI)Miss P complains that Mapfre Asistencia, Compania Internacional De Seguros yReaseguros, S.A (“Mapfre”) didn’t pay her medical costs under her travel insurance policy.backgroundMiss P went on holiday abroad. The next day her sister told their father (Mr P) that Miss ... (2 pages)View decision -
Decision Reference DRN9126080
30 Sep 2015 esure Insurance Limited UpheldInsurance (excluding PPI)Miss H has complained about esure Insurance Limited. She isn’t happy with the way her black box motor insurance policy was managed.backgroundMiss H purchased her car insurance policy with esure. The policy involved attaching a black box to her car in order that her drivi... (2 pages)View decision -
Decision Reference DRN4467561
30 Sep 2015 Gresham Insurance Company Limited Not upheldInsurance (excluding PPI)Mr P, Ms I, Ms P and Ms B’s complaint is about the amount that Gresham Insurance Company Limited paid under a claim following a break-in to their flats.backgroundThe complainants live in flats in the same building. In 2014 the flats were broken into. This caused d... (2 pages)View decision -
Decision Reference DRN0435143
30 Sep 2015 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr B’s unhappy with the amount U K Insurance Limited (UKI) have offered in compensation for errors in how they dealt with his claim. Mr B wants a substantial compensation payment and UKI to explain to him what they’ve done to improve their communication. backgroundMr ... (3 pages)View decision -
Decision Reference DRN6361628
30 Sep 2015 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs C has complained about Liverpool Victoria Insurance Company Limited. It didn’t start her motor insurance policy causing her son to be stopped for driving without insurance.backgroundMrs C had her car insured with LV. She asked for the policy not to auto-renew whi... (2 pages)View decision -
Decision Reference DRN5462710
30 Sep 2015 British Gas Insurance Limited UpheldInsurance (excluding PPI)Mrs M complains British Gas Insurance Limited provided poor service in relation to her HomeCare cover. background Mrs M was unhappy with the quality of a boiler she had installed in 2002 and the issues she later had with it. She claimed on her cover several times ove... (2 pages)View decision -
Decision Reference DRN3231002
30 Sep 2015 esure Insurance Limited Not upheldInsurance (excluding PPI)Miss M has complained that she received poor service from esure Insurance Limited following a claim on her motor insurance policy. She also complains there were problems with the repair carried out to her car.backgroundMiss M experienced delays and mistakes with how esu... (2 pages)View decision -
Decision Reference DRN9379812
30 Sep 2015 UK Insurance Limited Not upheldInsurance (excluding PPI)Mrs S complains that UK Insurance Limited (UKI) declined her claim.backgroundMrs S had home insurance with UKI. In 2006 she made a claim for storm damage (she also made other claims under the policy which are not the subject of this complaint). Having conducted inves... (3 pages)View decision
