We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371633 results
-
Decision Reference DRN7591295
30 Nov 2015 The Society of Lloyd's Not upheldInsurance (excluding PPI)Mr D’s complaint is about the handling of his legal expenses claim by Society of Lloyd’s (“Lloyds”).All references to Lloyds include its claims handlers.backgroundI issued a provisional decision on this matter in October 2015, part of which is copied below:“In May 2... (6 pages)View decision -
Decision Reference DRN3813242
30 Nov 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMs L and Mr P have complained that The Royal Bank of Scotland Plc (RBS) mis-sold them a Royalties Premier (Premier) packaged account in 2005. They paid a monthly fee for the account which offered several benefits in return.backgroundOne of our adjudicators has looke... (2 pages)View decision -
Decision Reference DRN3573146
30 Nov 2015 One Insurance Limited UpheldInsurance (excluding PPI)Mr W has complained that One Insurance Limited made a mistake when it accepted liability for a claim on his motor insurance policy.backgroundMr W says that when he was driving on the motorway another driver wrongly alleged he had hit her car. Mr W says that there was... (2 pages)View decision -
Decision Reference DRN1007481
30 Nov 2015 Allianz Insurance Plc UpheldInsurance (excluding PPI)Mr C complains that Allianz Insurance Plc declined a claim he made under his pet insurance policy. backgroundMr C took out his policy on 19 September 2014. He made a claim in December 2014 for “investigation of megaoesophagus”. The pet later required an operation on it... (2 pages)View decision -
Decision Reference DRN2722525
30 Nov 2015 Zurich Assurance Ltd Not upheldInvestment and pensionsMr W’s complaint is about the whole-of-life policy sold to him in 1998 by Zurich Assurance Ltd. He is being represented by his niece. On Mr W’s behalf, she has complained that he was mis-sold the life policy and feels that the adviser didn’t have Mr W’s best int... (4 pages)View decision -
Decision Reference DRN7559338
30 Nov 2015 American Express Insurance Services Europe Limited UpheldInsurance (excluding PPI)Mr L’s complaint is about the service he received from American Express Insurance Services Europe Limited on his travel insurance policy.backgroundMr L wasn’t happy about how American Express had dealt with his travel insurance. In summary, when Mr L renewed his policy h... (2 pages)View decision -
Decision Reference DRN4522450
30 Nov 2015 Reyker Securities Plc Not upheldInvestment and pensionsMr B complains about the nominee and statement fees which Reyker Securities Plc chargesfor administering his individual savings account (ISA).backgroundMr B opened an account with Reyker in July 2002 when he transferred his ISA. The account was set up on a non-advisory... (2 pages)View decision -
Decision Reference DRN6564765
30 Nov 2015 Sabre Insurance Company Limited UpheldInsurance (excluding PPI)Mr B complains that - after he cancelled his motor insurance policy - Sabre Insurance Company Limited didn’t refund any of the deposit he’d paid.backgroundMr B took out a policy for a year. He paid a deposit and agreed to pay the balance by instalments. There was ... (2 pages)View decision -
Decision Reference DRN7680153
30 Nov 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMr and Mrs Y have complained that The Royal Bank of Scotland Plc (“RBS”) mis-sold two packaged bank accounts to them - a Royalties in 1998 and a Royalties Gold in 2011. They paid a monthly fee for the accounts and were offered several benefits in return.backgroundOn... (3 pages)View decision -
Decision Reference DRN6350967
30 Nov 2015 Barclays Bank Plc UpheldPayment protection insurance (PPI)Mr R complains that Barclays Bank Plc (Barclays) mis-sold him a monthly premium payment protection insurance (PPI) policy.backgroundMr R took out a credit card in 2007. Mr R is complaining about the PPI policy sold to him in connection with this credit card.The policy co... (3 pages)View decision
