We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN8784549
9 Mar 2016 The National Farmers' Union Mutual Insurance Society Limited UpheldInsurance (excluding PPI)Mr and Mrs R have complained that The National Farmers’ Union Mutual Insurance Society Limited (NFU) voided their home insurance policy (so cancelled it as if it had never existed) due to alleged non-disclosure of information.backgroundMrs R took out the policy over ... (2 pages)View decision -
Decision Reference DRN2926625
9 Mar 2016 Aviva Health UK Limited Not upheldInsurance (excluding PPI)Miss C has complained that Aviva Health UK unfairly increased her excess payment on her private medical policy.backgroundMiss C has had her Medios policy for approximately the last 15 years, which is renewed every year. Aviva took over its administration in 2001. Ori... (2 pages)View decision -
Decision Reference DRN9684645
9 Mar 2016 Sennocke International Insurance Services Limited Not upheldInsurance (excluding PPI)Miss M’s complaint is about a claim she made on a legal expenses insurance policy she bought from Sennocke International Insurance Services Limited. She took out the policy in December 2012 and tried to make a claim on it sometime later. The claim was declined because ... (3 pages)View decision -
Decision Reference DRN5492231
9 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMr and Mrs B have complained that Barclays Bank Plc (“Barclays”) mis-sold them Additions, Additions Plus (twice), First Additions and Premier Life packaged bank accounts in 2001, 2005, 2006, 2007 and 2008. backgroundOne of our adjudicators has looked into Mr and Mrs B’s c... (4 pages)View decision -
Decision Reference DRN4322093
9 Mar 2016 Barclays Bank Plc Not upheldBanking and credit1 complaintMr and Mrs E complain that they were mis-sold four packaged bank accounts by Barclays Bank Plc. A claims management company (CMC) has brought Mr and Mrs E’s complaint to us on their behalf. backgroundMr and Mrs E had two separate accounts with Barclays. One... (2 pages)View decision -
Decision Reference DRN1073462
9 Mar 2016 Shawbrook Bank Limited Not upheldBanking and creditMrs R complains that Shawbrook Bank Limited has made a mistake in refusing her a refund.“T”, a limited partnership, is Mrs R’s representative. But to keep things simple where we’ve received information from T I’ve said this came from Mrs R. And where T has told us... (2 pages)View decision -
Decision Reference DRN4446352
9 Mar 2016 Zurich Insurance PLC Not upheldInsurance (excluding PPI)Ms P has complained about how her claim under a buildings insurance policy has been handled by Zurich Insurance PLC and the amount it’s offered to settle the claim.backgroundMs P made a claim to Zurich after noticing that the canopy above her front door had been dama... (2 pages)View decision -
Decision Reference DRN0528915
9 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMr D has complained that he was mis-sold an Additions Active packaged bank account by Barclays Bank Plc in 2010. He paid a monthly fee for the account which included some benefits.backgroundMr D has also complained about the sale of an Additions account that took pla... (2 pages)View decision -
Decision Reference DRN7195175
9 Mar 2016 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr D complains that Liverpool Victoria Insurance Company Limited (LV) incorrectly cancelled his motor insurance policy.backgroundMr D took out insurance through LV. It asked for proof of his no claims discount. It sent Mr D a letter saying that unless it received proo... (2 pages)View decision -
Decision Reference DRN0059905
9 Mar 2016 General Insurance Solutions Ltd Not upheldInsurance (excluding PPI)Mr A has complained that General Insurance Solutions Ltd (GIS) mis-sold him his self- assurance policy, as it didn’t provide any benefit when he was unfortunately made redundant.backgroundMr A said he bought his plan through a broker over the phone but GIS said it was... (2 pages)View decision
