We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
-
Decision Reference DRN0592947
5 Jan 2016 Sun Life Assurance Company of Canada (U.K.) Limited Not upheldInvestment and pensionsMrs G complains, via her representative, that the advice she got from Sun Life Assurance Company of Canada (U.K.) Limited wasn’t appropriate because: the Executive Pension Plan (EPP) wasn’t the most suitable; the funds selected weren’t the most appropriate; Mrs ... (2 pages)View decision -
Decision Reference DRN0018265
5 Jan 2016 Everyday Loans Limited UpheldPayment protection insurance (PPI)Ms K says that Everyday Loans Limited (‘Everyday Loans’) mis-sold her a payment protection insurance (‘PPI’) policy for her loan. She says Everyday Loans didn’t make it clear she had a choice in taking out the policy and she was not given all the information she need... (3 pages)View decision -
Decision Reference DRN2526343
5 Jan 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Miss F says Bank of Scotland plc (BOS) mis-sold her a regular premium payment protection insurance (PPI) policy.backgroundDuring a meeting in 1999 Miss F took out a credit card with BOS. At the same time she was sold a regular premium PPI policy to cover her credit ... (2 pages)View decision -
Decision Reference DRN2448415
5 Jan 2016 HSBC Bank plc Not upheldPayment protection insurance (PPI)Mr N says HSBC Bank Plc mis-sold him a payment protection insurance (PPI) policy.backgroundMr N bought the policy in 2001 at the same time as taking out a loan. The loan included an amount to pay for the policy. I issued my provisional decision in November 2015.I exp... (2 pages)View decision -
Decision Reference DRN3124261
5 Jan 2016 Northern Bank Limited Not upheldPayment protection insurance (PPI)Ms S complains that Northern Bank Limited mis-sold payment protection insurance (PPI) to her, with a loan.backgroundIn 2002 Ms S took out a personal loan from Northern Bank. She also bought a single premium PPI policy, to cover her repayments if she was off work sic... (3 pages)View decision -
Decision Reference DRN9697063
5 Jan 2016 Handscombe Financial Planning Ltd UpheldInvestment and pensionsMr W complains that Handscombe Financial Planning Ltd mis-sold an investment in an Arch cru fund to him.backgroundIn 2008, Mr W received advice from Handscombe to invest £20,000 in the CF Arch cru investment portfolio income fund. In 2009, the Arch cru funds ran into ... (3 pages)View decision -
Decision Reference DRN5193194
5 Jan 2016 Bluefin Personal Consulting Limited Not upheldInvestment and pensionsMrs H believes Bluefin Personal Consulting Limited (Bluefin) churned her investment for its own benefit. She wants the business to make good her financial losses.background The background and circumstances of this complaint are set out within my provisional decision of ... (3 pages)View decision -
Decision Reference DRN7043327
5 Jan 2016 Straight Talk Financial Planning Ltd UpheldInvestment and pensionsMr and Mrs M complain about the advice given by Straight Talk Financial Planning Ltd (“STFP”) to invest in an Arch cru fund. backgroundMr and Mrs M were advised to invest in Arch cru funds by STFP in September 2007. The funds ran into difficulties and were suspende... (3 pages)View decision -
Decision Reference DRN1381419
5 Jan 2016 Baker Tilly Financial Management Limited UpheldInvestment and pensionsMr N has complained that Baker Tilly Financial Management Limited (Baker Tilly) has caused him a financial loss as a result of its involvement with a Pension Sharing Order (PSO). backgroundMr N was divorcing his wife (Mrs N). It was agreed Mr N would give up some £3... (6 pages)View decision -
Decision Reference DRN9301565
5 Jan 2016 HSBC Bank plc Not upheldBanking and creditMr M complains that HSBC Bank Plc won’t accept that it should’ve defaulted his loan account sooner and won’t change the information on his credit file to reflect this.backgroundI set out the background to this complaint and my initial findings in my provisional de... (4 pages)View decision
