We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN3358738
9 Mar 2016 Lets Compare Limited UpheldInsurance (excluding PPI)Mrs and Mr N have complained that Lets Compare Limited gave incorrect information to their insurer when arranging their home insurance policy.backgroundMrs and Mr N say Lets Compare contacted them and offered to find them a new home insurance policy. Mrs N says she t... (3 pages)View decision -
Decision Reference DRN2563810
9 Mar 2016 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr B is complaining that The Royal Bank of Scotland Plc (RBS) mis-sold him a payment protection insurance (PPI) policy. He’s unhappy with the amount it’s offered him in compensation.background Mr B took out a credit card through RBS in 2007. He took out a PPI policy at t... (2 pages)View decision -
Decision Reference DRN4338134
9 Mar 2016 Santander UK Plc Not upheldPayment protection insurance (PPI)Mr A is complaining that Santander UK Plc (‘Santander’) mis-sold him a payment protection insurance (‘PPI’) policy. He’s unhappy with the amount it’s offered him in compensation. background Mr A took out a loan through Santander in 2003. He took out a regular premium P... (2 pages)View decision -
Decision Reference DRN6191409
9 Mar 2016 TSB Bank plc UpheldBanking and creditMr E complains about charges TSB Bank plc (“TSB”) applied to his account. background Mr E is unhappy with charges on his current account since 2011. He doesn’t think they were correctly applied. He believes they caused him financial difficulties as they led to further... (2 pages)View decision -
Decision Reference DRN6987373
9 Mar 2016 Solid F Not upheldInsurance (excluding PPI)Mr S and Ms M have complained about Solid Försäkringar AB’s decision to turn down aclaim they made under their travel insurance policy.backgroundI issued a provisional decision on this complaint in February this year. An extract from that decision follows:“Mr S and Ms M... (3 pages)View decision -
Decision Reference DRN3036446
9 Mar 2016 British Gas Insurance Limited Not upheldInsurance (excluding PPI)Mr S is unhappy with British Gas Insurance Limited’s handling of a claim under his home emergency insurance policy. background In June 2015, Mr S reported a leak which had caused water damage to the ceiling below and the floor. The first British Gas engineer incorrectly... (3 pages)View decision -
Decision Reference DRN3141011
9 Mar 2016 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mr S and Miss P’s complaint is about the sale of a mortgage payment protection insurance (MPPI) policy. They’re also unhappy with the amount of compensation Nationwide Building Society has offered to put things right.background This complaint is about a monthly premiu... (3 pages)View decision -
Decision Reference DRN5229600
9 Mar 2016 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr K says Lloyds Bank PLC mis-sold him a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2000.Our adjudicator upheld the complaint. Lloyds disagreed with the adjudicator’s opinion so th... (2 pages)View decision -
Decision Reference DRN7488965
9 Mar 2016 Yorkshire Building Society UpheldPayment protection insurance (PPI)Mr J complained that Yorkshire Building Society (“YBS”) mis-sold him a range of insurances when he took out a mortgage and further borrowing with them.backgroundOur adjudicator explained why he felt that one type of insurance was mis-sold to Mr J. YBS did not agree ... (3 pages)View decision -
Decision Reference DRN6008043
9 Mar 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr L’s complaint is about the compensation paid by Lloyds Bank PLC (Lloyds) to settle his complaint relating to mis-sold payment protection insurance (PPI) policies. backgroundMr L took out three loans with Lloyds. He took out PPI with the loans ending 8202 and 9143. Ll... (2 pages)View decision
