We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371632 results
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Decision Reference DRN1283365
30 Nov 2015 HSBC Bank plc Not upheldInvestment and pensionsMr R has complained that, in transferring stock of approximately £1,500 from a taxed investment fund (“SITP”) to a non-taxed fund (“ISA”) in June 2013, HSBC Bank Plc debited his taxed fund but his ISA did not show a corresponding credit. He has asked HSBC to replace th... (2 pages)View decision -
Decision Reference DRN3397815
30 Nov 2015 Canada Square Operations Limited UpheldPayment protection insurance (PPI)Mr S complains that Canada Square Operations (CSO) mis-sold payment protection insurance (PPI) to him when he took out a personal loan in May 2005. At the time of the sale, CSO was trading as Egg.backgroundOur adjudicator thought this complaint should be upheld becaus... (2 pages)View decision -
Decision Reference DRN0912042
30 Nov 2015 National Westminster Bank Plc UpheldPayment protection insurance (PPI)Mr R says National Westminster Bank Plc (“NatWest”) mis-sold him a payment protection insurance (PPI) policy.backgroundMr R took out the policy in 2008 at the same time he took a loan. The loan included an amount to pay for the policy. Mr R and NatWest agree he applied ... (2 pages)View decision -
Decision Reference DRN6054514
30 Nov 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mr and Mrs M’s complaint is about a regular premium payment protection insurance (PPI) policy sold to them by HSBC Bank Plc (HSBC) trading as Midland Bank Plc.backgroundIn September 2012 Mr and Mrs M complained to HSBC about a PPI policy sold to them to protect a lo... (6 pages)View decision -
Decision Reference DRN9457972
30 Nov 2015 UK Insurance Limited Not upheldInsurance (excluding PPI)Ms R has complained about the way her claim under her buildings insurance policy has been handled by U K Insurance Limited (UKI).backgroundMs R made a claim for subsidence in 2009. UKI appointed a loss adjuster who liaised with various authorities regarding removal of ... (3 pages)View decision -
Decision Reference DRN3901358
30 Nov 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMr D took out a loan with The Royal Bank of Scotland Plc to fund the construction of houses on land he owned. He complains that RBS delayed the construction and sale of the houses causing him increased fees and interest and other problems.backgroundMr D took out loan... (2 pages)View decision -
Decision Reference DRN3331953
30 Nov 2015 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr and Mrs P complain about the service they received from Admiral Insurance Company Limited and its appointed recovery agent after a car accident.backgroundMr and Mrs P were involved in an accident and called Admiral’s recovery agent for help. (For clarity, I’ll just... (2 pages)View decision -
Decision Reference DRN3597318
30 Nov 2015 One Call Insurance Services Limited Not upheldInsurance (excluding PPI)Mr K complains that One Call Insurance Services Limited cancelled his motor insurance policy without telling him. backgroundIn May 2014, Mr K bought his motor insurance policy for his van from One Call. Unfortunately, the direct debit details Mr K had given One Call ... (2 pages)View decision -
Decision Reference DRN3976911
30 Nov 2015 DAS Legal Expenses Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H is unhappy that DAS Legal Expenses Insurance Company Limited (‘DAS’) refused to meet a claim that he made on his legal expenses policy.backgroundMr H made a claim to cover him for legal costs so he could make a claim for loss of earnings against a third party. ... (2 pages)View decision -
Decision Reference DRN2891399
27 Nov 2015 Scottish Widows plc Not upheldInvestment and pensionsMr B complains that Scottish Widows (“SW”) set up an annuity without his knowledge and agreement even though he told it that he did not want an annuity. He wants it cancelled. SW has also not properly responded to his information requests.backgroundOn 27 September 201... (3 pages)View decision
