We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN5459850
30 Sep 2015 Royal & Sun Alliance Insurance Plc UpheldInsurance (excluding PPI)Mr A has complained that Royal & Sun Alliance Insurance Plc (“RSA”) didn’t accept his claim for storm damage to his home.backgroundMr A made a claim under his home insurance policy with RSA for damage to the roof of his property and damage internally caused ... (2 pages)View decision -
Decision Reference DRN6112627
30 Sep 2015 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr A complains about AXA Insurance UK Plc’s decision to avoid his home insurance policy because of fraud. our initial conclusionsOur adjudicator didn’t uphold the complaint. He thought AXA was entitled to avoid the policy given the discrepancies found. my final decisionI’ve cons... (2 pages)View decision -
Decision Reference DRN4003645
30 Sep 2015 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S had a motor insurance policy with Advantage Insurance Company Limited. His representative, Mr M, says it shouldn’t have refused to pay all the repair costs for his car.backgroundMr S’s car was damaged in an accident. He chose to have it repaired by the garage ... (2 pages)View decision -
Decision Reference DRN1303971
30 Sep 2015 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Mrs M complains about premium increases for her pet insurance policy with Royal & Sun Alliance Insurance Plc (‘RSA’). She’s also unhappy about the way the policy was sold.backgroundMrs M bought her pet insurance policy in July 2012. She says the premiums have incr... (2 pages)View decision -
Decision Reference DRN5453105
30 Sep 2015 Allianz Insurance Plc UpheldInsurance (excluding PPI)Mr C complains that Allianz Insurance Plc didn’t repair his mobile phone under his insurance policy and it took policy premiums after he had cancelled the insurance.background Mr C had insurance for his mobile phone. He says he phoned Allianz to ask for the phone t... (2 pages)View decision -
Decision Reference DRN8797555
30 Sep 2015 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S has complained that Admiral Insurance Company Limited damaged his car when it fitted a new windscreen.backgroundAdmiral’s appointed repairer fitted a new windscreen to Mr S’s car. Afterwards he complained about gaps on both sides of the windscreen. The repairer a... (2 pages)View decision -
Decision Reference DRN8456930
30 Sep 2015 Sabre Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs R’s unhappy with how Sabre Insurance Company Limited treated her when her car was written off after an accident.backgroundMrs R insured her car with Sabre in June 2014. In August 2014 she had an accident. Her car was assessed as “total loss Cat B” and written of... (2 pages)View decision -
Decision Reference DRN2501921
30 Sep 2015 UK Insurance Limited Not upheldInsurance (excluding PPI)Mrs B had a motor breakdown policy through U K Insurance Limited (“UKI”). She says its engineer was negligent when the car broke down abroad.backgroundMrs B’s car lost power at speed and kept doing so. After around five miles she called for assistance. The local ... (2 pages)View decision -
Decision Reference DRN3359813
30 Sep 2015 The Equine and Livestock Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs B complains because The Equine and Livestock Insurance Company Limited (‘E&L’) hasn’t pre-authorised her claim for the cost of treating and investigating her horse’s condition. backgroundEarlier this year, Mrs B registered a claim with E&L for the cost of trea... (2 pages)View decision -
Decision Reference DRN9510852
30 Sep 2015 Markel International Insurance Company Limited UpheldInsurance (excluding PPI)The trustees of R have complained that Markel International Insurance Company Limited refused to accept their claim made under their management risks policy. R is a club and the trustees are three members of the club. There is a separate trustee arrangement in respect ... (3 pages)View decision
