We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN3374015
8 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMr and Mrs H complain that Barclays Bank Plc (Barclays) mis-sold several packaged accounts to them. They paid a monthly fee for the accounts which offered several benefits in return. Mr and Mrs H have used a claims management company (CMC) to bring this complaint to u... (4 pages)View decision -
Decision Reference DRN9836711
8 Mar 2016 The Co-operative Bank Plc Not upheldPayment protection insurance (PPI)Mr and Mrs P complain that The Co-op Bank Plc (“The Co-op”) mis-sold them a mortgage payment protection insurance (“MPPI”) policy in 2005.backgroundOur adjudicator explained why she did not think that the policy had been mis-sold to Mr and Mrs P. They did not agree w... (2 pages)View decision -
Decision Reference DRN5832588
8 Mar 2016 National Westminster Bank Plc UpheldPayment protection insurance (PPI)Mr S has complained that National Westminster Bank Plc (“NatWest”) mis-sold him a payment protection insurance (“PPI”) policy.backgroundMr S took out a loan with NatWest in 2007 and at the same time bought a PPI policy. He borrowed extra to buy the PPI policy, so his lo... (3 pages)View decision -
Decision Reference DRN7766694
8 Mar 2016 UK Insurance Limited UpheldInsurance (excluding PPI)Mr B has complained that U K Insurance Limited (UKI) didn’t repair his car properly after an accident when he claimed under his motor insurance policy.backgroundMr B had an accident in April 2012 and UKI organised the repairs. There were problems with the car when Mr... (3 pages)View decision -
Decision Reference DRN2716369
8 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs D say Bank of Scotland plc, trading as Halifax, mis-sold them a mortgage payment protection insurance (“MPPI”) policy.backgroundThis complaint is about a monthly premium MPPI policy taken out with a joint mortgage in 1994. The policy was sold to Mr and Mr... (2 pages)View decision -
Decision Reference DRN7859819
8 Mar 2016 MBNA Limited UpheldBanking and creditMr M isn’t happy with the information MBNA Limited has recorded on his credit file.backgroundMr M was in financial difficulties and entered into a Debt Management Plan (DMP) in 2009 with a debt management company, P. Each month he paid a set amount to P which was ... (3 pages)View decision -
Decision Reference DRN2059412
8 Mar 2016 BUPA Insurance Limited Not upheldInsurance (excluding PPI)Mr D has complained that BUPA Insurance Limited wrongly refused his claim under his employer’s private medical insurance policy.backgroundMr D had cover under this policy through his employers in Kazakhstan. As his employment ended on 9 August 2015, his cover under ... (2 pages)View decision -
Decision Reference DRN4927601
8 Mar 2016 Barclays Bank Plc Not upheldPayment protection insurance (PPI)Mr P says Barclays Bank Plc (trading as Woolwich) mis-sold him a mortgage payment protection insurance (MPPI) policy.backgroundThis complaint is about a monthly premium MPPI policy taken out with a mortgage in July 2006.Our adjudicator didn’t uphold the complaint. Mr P... (2 pages)View decision -
Decision Reference DRN8875168
8 Mar 2016 HSBC Bank plc UpheldPayment protection insurance (PPI)Mr V’s complaint is about the compensation HSBC Bank Plc (HSBC) offered to settle his complaint about the mis-sale of payment protection insurance (PPI) policies he took out with his credit card.backgroundMr V said he had paid more than the amount of compensation HSB... (5 pages)View decision -
Decision Reference DRN6684796
8 Mar 2016 National Westminster Bank Plc UpheldBanking and creditMrs B complains that National Westminster Bank Plc made one mistake after another with her accounts. And then it gave her inaccurate explanations for what it had done. our initial conclusions Our adjudicator thought that NatWest had made a number of errors and given ... (2 pages)View decision
