We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366350 results
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Decision Reference DRN1887304
6 Oct 2015 HSBC Bank plc Not upheldBanking and creditMr B complains that HSBC Bank plc will not refund to him the money that was paid from his account but which he says he did not spend or authorise. He also complains about the customer service that he has received from HSBC.backgroundMr B’s debit card was used to ... (2 pages)View decision -
Decision Reference DRN8182168
6 Oct 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMrs K is unhappy that The Royal Bank of Scotland Plc (“RBS”) didn’t realise she was facing financial difficulties from September 2012. backgroundMrs K told the bank she was in financial difficulties in 2012. Mrs K agreed a repayment plan in relation to her current acc... (2 pages)View decision -
Decision Reference DRN3893197
6 Oct 2015 Tesco Personal Finance PLC Not upheldBanking and creditMr D and Miss L complain that Tesco Personal Finance PLC misled them about the interest rebate they would receive if they settled the loan early.backgroundMr D and Miss L took out a loan with Tesco in 2013. They contacted the bank before taking the loan and asked ... (2 pages)View decision -
Decision Reference DRN7873364
6 Oct 2015 Erudio Student Loans Limited UpheldBanking and creditMiss S complains about the way Erudio Student Loans Limited handled her student loan account.backgroundMiss S is unhappy with the way Erudio handled her deferment application and the way it dealt with her complaint. Our adjudicator thought the complaint should be par... (3 pages)View decision -
Decision Reference DRN4149961
6 Oct 2015 Santander UK Plc Not upheldBanking and creditMiss R, through her representative Mr R, complains that Santander UK Plc unfairly declined her application to open a current account.backgroundMiss R went in to a branch of Santander to open an account but her application was declined. Miss R says the member of staf... (2 pages)View decision -
Decision Reference DRN5450157
6 Oct 2015 HSBC Bank plc Not upheldPayment protection insurance (PPI)Mr and Mrs C complain that HSBC Bank Plc (“HSBC”) mis-sold them a mortgage payment protection insurance (“MPPI”) policy in 2006.backgroundMr and Mrs C bought a MPPI policy which started in March 2006 to protect their mortgage repayments. The policy was sold during a b... (2 pages)View decision -
Decision Reference DRN9355587
6 Oct 2015 Microcredit Limited UpheldBanking and creditMr I complains that two loans granted by Microcredit Limited (trading as MiniCredit.co.uk) were unaffordable.backgroundIn September 2013 Microcredit lend Mr I two loans which he says he couldn’t afford. He says that if it had checked it would have known the loans wer... (2 pages)View decision -
Decision Reference DRN3495194
6 Oct 2015 Barclays Bank Plc Not upheldBanking and creditMr B brings a complaint on behalf of his limited company about Barclays Bank PLC. He said that it did not renew or increase a loan facility as it said it would.backgroundThe company agreed to take a loan with a five year term in 2008. Barclays was not prepared ... (2 pages)View decision -
Decision Reference DRN7054438
6 Oct 2015 Madison CF UK Limited Not upheldBanking and creditMr A complains about the way in which Madison CF UK Limited (trading as 118 118 Money) spoke to him on the phone and that it didn’t call him back as promised.backgroundMr A spoke to 118 118 Money in June 2015 to ask whether he could reduce his monthly repayments. H... (2 pages)View decision -
Decision Reference DRN9040265
6 Oct 2015 PDL Finance Limited UpheldBanking and creditMr I complains that PDL Finance Limited (trading as Mr Lender) lent him loans he couldn’t afford to repay. backgroundBetween December 2012 and May 2014, Mr I took nine loans with Mr Lender, rolling over seven times. He says that if it did proper checks it would have... (2 pages)View decision
