We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN2273796
8 Mar 2016 Santander UK Plc Not upheldBanking and creditMr B complains that Santander UK Plc didn’t set up a direct debit to his credit card account. And he complains about the service he received when he raised the issue.backgroundMr B moved his current account from one bank to another. He says all other direct debits he h... (2 pages)View decision -
Decision Reference DRN6630560
8 Mar 2016 Direct Auto Finance Insurance Services Ltd Not upheldPayment protection insurance (PPI)Mr E says Direct Auto Finance Insurance Services Ltd (“DAFIS”) mis-sold him payment protection insurance (‘PPI’).backgroundMr E bought a car on finance through DAFIS in 2005. He also purchased a single premium PPI policy to protect his repayments should he have found hi... (2 pages)View decision -
Decision Reference DRN1482498
8 Mar 2016 Advantage Finance Ltd UpheldBanking and creditMiss G complains that the car she acquired via a hire purchase agreement (HPA) with Advantage Finance Ltd (the business) was not fit for purpose. She says the repairs carried out have not worked.backgroundMiss G acquired a used car in March 2014 via a HPA. The car... (3 pages)View decision -
Decision Reference DRN5912884
8 Mar 2016 Loan Options Limited UpheldBanking and creditMr A has complained that Loan Options Limited unfairly deducted a brokerage fee from his account.backgroundOn 17 June 2014, Loan Options deducted a brokerage fee of £67.76 from Mr A’s bank account. He says it did so even though it never arranged a loan for him.Our... (1 page)View decision -
Decision Reference DRN2294393
8 Mar 2016 esure Insurance Limited UpheldInsurance (excluding PPI)Mr and Mrs M have complained that esure Insurance Limited’s service to them was poor when it made a claim under Mrs M’s motor policy following an accident.backgroundMr M was unfortunately involved in an accident. His car was less than three months old when the accid... (4 pages)View decision -
Decision Reference DRN8087786
8 Mar 2016 HSBC Bank plc Not upheldBanking and creditMr K has complained that HSBC Bank Plc (“HSBC”) mis-sold a HSBC Plus (known as a HSBC Advance since 2010) packaged bank account to him in 2006. He paid a monthly fee for the account and received several benefits in return.Mr K has used a claims management company... (2 pages)View decision -
Decision Reference DRN4061286
8 Mar 2016 Marsden Building Society Not upheldBanking and creditMr L complains after submitting a buy-to let application to Marsden Building Society (MBS) and paying for a valuation report MBS rejected his application without receiving that report.backgroundIn 2011, Mr L found a property he wished to purchase. Through a broker he appl... (2 pages)View decision -
Decision Reference DRN4506764
8 Mar 2016 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mr and Mrs P say Nationwide Building Society (“Nationwide”) mis-sold them payment protection insurance (‘PPI’).backgroundMr and Mrs P took out a loan with Nationwide in 2001, purchasing a single premium PPI policy alongside the loan to protect Mrs P’s repayments in the ... (2 pages)View decision -
Decision Reference DRN5009895
8 Mar 2016 AIB Group (UK) Plc UpheldPayment protection insurance (PPI)Mr G says AIB Group (UK) Plc (“AIB”) mis-sold him a payment protection insurance (“PPI”) policy.This complaint is about a PPI policy taken out with a credit card.backgroundI provisionally upheld this complaint in February 2016.Neither AIB nor Mr G could confirm when th... (2 pages)View decision -
Decision Reference DRN1816680
8 Mar 2016 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mr and Mrs A say Nationwide Building Society mis-sold them a mortgage payment protection insurance (MPPI) policy.backgroundI attach my provisional decision of 16 January 2015, which forms part of this final decision. In my provisional decision I set out why I didn’t th... (4 pages)View decision
