We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN5727846
8 Mar 2016 Lloyds Bank PLC Not upheldBanking and creditMr A complains that his debit card from Lloyds Bank plc stopped working. And he complains about the service he received from Lloyds when he raised the issue.backgroundMr A tried to use his debit card to make a payment to a retailer, but it didn’t work. And it wouldn’t... (2 pages)View decision -
Decision Reference DRN3635509
8 Mar 2016 Nationwide Building Society Not upheldBanking and creditMs W complained that she had asked for an endowment mortgage when she took out her mortgage with Nationwide Building Society. At the end of the mortgage term, she said she’d been told she didn’t have an endowment mortgage.backgroundMs W took a £53,000 mortgage with Na... (2 pages)View decision -
Decision Reference DRN9183375
8 Mar 2016 Legal & General Insurance Limited Not upheldInsurance (excluding PPI)Mr B has complained that Legal & General Insurance Limited (L&G) have declined a claim he made on his home insurance policy.backgroundThe pipe supplying water to Mr B’s house burst. When Mr B’s wife called to register the claim, she was told that a cause... (2 pages)View decision -
Decision Reference DRN0164715
8 Mar 2016 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr V complains that AXA Insurance UK Plc has declined his claim made under his motor insurance policy for fire damage to his car. He wants it to accept that the damage was caused by fire and repair his car.backgroundMr V’s car caught fire, but AXA turned down Mr ... (2 pages)View decision -
Decision Reference DRN2268319
8 Mar 2016 National Westminster Bank Plc UpheldPayment protection insurance (PPI)Mr V says National Westminster Bank Plc (“NatWest”) mis-sold him a payment protection insurance (“PPI”) policy.backgroundMr V bought the policy in 2007 at the same time as taking out a loan. The policy was paid for by a single premium which was added to the loan.Mr V... (3 pages)View decision -
Decision Reference DRN3664298
8 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMiss and Ms B have complained that Barclays Bank Plc (“Barclays”) mis-sold them an Additions Plus packaged bank account in 2006. They paid a monthly fee for the account which included some benefits.backgroundI attach my provisional decision of 2 February 2016, which forms... (5 pages)View decision -
Decision Reference DRN5565516
8 Mar 2016 NRAM plc Not upheldBanking and creditMr B complains that NRAM plc refunded the last two payments he made on his loan account without telling him and then chased him for payment of the money outstanding on the account.background Mr B says, as far as he was concerned, he’d made all the payments on the ... (2 pages)View decision -
Decision Reference DRN2498168
8 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMr S2, on behalf of Mr S1, says Barclays Bank PLC shouldn’t have sold his father a loan in November 2014. It was unaffordable and must be in breach of the lending code. our initial conclusionsOur adjudicator didn’t recommend the complaint should be upheld. She said ... (2 pages)View decision -
Decision Reference DRN0516996
8 Mar 2016 Nationwide Building Society Not upheldBanking and creditMr H, through his representative, complains Nationwide Building Society changed the signature terms of his joint trustee account, without his agreement. He says this allowed the other trustee to withdraw money without him knowing.backgroundMr H was a joint trustee of a... (2 pages)View decision -
Decision Reference DRN8035619
8 Mar 2016 Al Rayan Bank PLC Not upheldBanking and creditMr B complained because Al Rayan Bank PLC didn’t transfer in his ISA promptly, which ledto him losing interest. He was also unhappy about customer service he’d received.backgroundI set out the background to this complaint in my provisional decision. I also explaine... (4 pages)View decision
