We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366763 results
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Decision Reference DRN5609534
9 Oct 2015 RCI Financial Services Limited UpheldBanking and creditMr M complains that RCI Financial Services Limited (“RCI”) will not accept his rejection of a car he took from it on hire purchase terms, after it proved to be of unsatisfactory quality.backgroundTowards the end of 2014, Mr M was looking to buy a used car, and menti... (4 pages)View decision -
Decision Reference DRN9664027
9 Oct 2015 Bank of Scotland Plc Not upheldBanking and creditMrs M complains that Bank of Scotland plc (trading as Halifax) removed her overdraft whichmeant she had to take a loan. The bank later admitted it’d made an error and shouldn’thave said it was removing the overdraft. It paid £100 compensation but Mrs M wanted hero... (2 pages)View decision -
Decision Reference DRN7316941
9 Oct 2015 Barclays Bank Plc Not upheldBanking and creditMr B complains that Barclays Bank PLC didn’t use the exchange rate shown on its website when he received a payment converted from another currency. He says he lost a lot of money as a result.backgroundIn April 2015 Mr B received a substantial sum from an account in a... (2 pages)View decision -
Decision Reference DRN2767628
9 Oct 2015 Lloyds Bank PLC Not upheldBanking and creditMs Z, executrix for her father’s estate, complained that Lloyds Bank PLC delayed and did not provide documents which she needed.backgroundMr Z was in residential care from late 2004 until his death in October 2006. He had to sell his house to fund this care. Ms Z ma... (2 pages)View decision -
Decision Reference DRN5470968
9 Oct 2015 Virgin Money plc Not upheldBanking and creditMr G complains that Virgin Money plc didn’t tell him that his ISA was due to mature so it has earned only a low rate of interest since then.backgroundMr G had a fixed rate ISA that matured in early 2013. He says that he didn’t receive any contact to tell him tha... (2 pages)View decision -
Decision Reference DRN7209734
9 Oct 2015 Nationwide Building Society Not upheldBanking and creditMr T complains the Nationwide Building Society stopped his cheque book without telling him. He complains he’s lost out financially because the cheque he used to pay money into an ISA was returned. He wasn’t able to make a new payment by the end of the financial ye... (2 pages)View decision -
Decision Reference DRN7607983
9 Oct 2015 Barclays Bank Plc Not upheldBanking and creditR, a limited company, complains that Barclays Bank Plc reneged on its offer of free banking. It asks that Barclays refunds business banking fees and provides free banking. R is represented by its director, who I will call Mrs J.backgroundMrs J says she met with Barcl... (2 pages)View decision -
Decision Reference DRN9090701
9 Oct 2015 Nationwide Building Society Not upheldBanking and creditMs B complains that Nationwide Building Society incorrectly debited fees from her account. Ms B’s partner found it difficult to get information from Nationwide about what had happened.backgroundMs B is a customer of Nationwide. Nationwide charged her £60 in paid item f... (2 pages)View decision -
Decision Reference DRN7821021
9 Oct 2015 Skrill Limited Not upheldBanking and creditMr L complains that he was caused loss and difficulty by a technical error which affected a pre-paid card issued by Skrill Limited.backgroundMr L had a pre-paid card account with Skrill. A technical error in Skrill’s systems meant that some transactions which Mr L ha... (2 pages)View decision -
Decision Reference DRN4099576
9 Oct 2015 HSBC Bank plc Not upheldBanking and creditMr S complains that HSBC Bank plc will not refund disputed transactions on his credit card account.backgroundMr S was abroad with business associates. He says that they were unfamiliar with the city and so took a taxi to an area which they had heard had good nigh... (3 pages)View decision
