We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366873 results
-
Decision Reference DRN-5016606
8 Apr 2025 JBR Capital Limited Not upheldConsumer CreditDRN-5016606 The complaint Mr O complains that JBR Capital Limited (JBR), incorrectly registered a Cifas fraud marker against him. What happened Mr O said he realised in September 2023 that a Cifas fraud marker was applied to his credit file in November 2021 after he applied and was decl... (3 pages)View decision -
Decision Reference DRN-5382587
8 Apr 2025 Global Property Ventures Limited UpheldInsuranceDRN-5382587 The complaint Mr N, Mr N1 and Ms N are unhappy with what Global Property Ventures Limited (GPV) did after a claim was on a rent deposit guarantee policy they’d taken out. Although the complaint involves all three complainants, as it’s been brought to our service by Mr N I’ll... (3 pages)View decision -
Decision Reference DRN-5414809
8 Apr 2025 Astrenska Insurance Limited Not upheldInsuranceDRN-5414809 The complaint Mr and Ms H complain that Astrenska Insurance Limited declined their claim against their travel insurance policy. Reference to Astrenska includes its agents. What happened Mr and Ms H planned a family trip and bought a single trip travel insurance policy under... (3 pages)View decision -
Decision Reference DRN-5324462
8 Apr 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5324462 The complaint Mrs S complains that TSB Bank plc defaulted her credit card account following a dispute with a retailer. What happened In August 2022 Mrs S made a credit card payment of £225 to W, a company which provides discount vouchers for goods, services and experiences. ... (2 pages)View decision -
Decision Reference DRN-4934345
8 Apr 2025 IG Markets Limited Not upheldInvestmentsDRN-4934345 The complaint Miss C complains that IG Markets Limited (‘IG’) caused her financial loss by allowing a contract for differences (‘CFD’) trading account to be opened in her name. What happened IG opened a CFD trading account for Miss C following an application completed on 29... (7 pages)View decision -
Decision Reference DRN-4969626
8 Apr 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4969626 The complaint Mr T says Bank of Scotland plc, trading as Halifax (‘Halifax’), didn’t do enough to help recover his money when he says he fell victim to a scam. What happened As both parties are familiar with the circumstances of this complaint, I’ve summarised them briefly ... (3 pages)View decision -
Decision Reference DRN-5462291
8 Apr 2025 Accelerant Insurance Europe SA/NV UK Branch UpheldInsuranceDRN-5462291 The complaint Mrs O complains about the way Accelerant Insurance Europe SA/NV UK Branch (Accelerant) have handled a claim she made under her property’s building insurance policy following damage to her property. What happened The details of this complaint will be well known ... (4 pages)View decision -
Decision Reference DRN-5412752
8 Apr 2025 Bank of Scotland Plc Not upheldConsumer CreditDRN-5412752 The complaint Miss P complains that she was pre accepted by Bank of Scotland plc trading as Halifax for a loan with an APR of 6.6% but when she went back into her application to edit the loan amount and her salary amount, she was then offered an APR of 12,8%. What happened O... (2 pages)View decision -
Decision Reference DRN-5044128
8 Apr 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5044128 The complaint Mr W complains about the quality of a car supplied to him on finance by Moneybarn No. 1 Limited trading as Moneybarn (‘MB’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflect... (3 pages)View decision -
Decision Reference DRN-5431526
8 Apr 2025 Aviva Insurance Limited UpheldInsuranceDRN-5431526 The complaint Miss M complains that Aviva Insurance Limited further damaged her car after she made a claim on her motor insurance policy. She wants her car repaired. What happened Miss M was involved in an incident with another driver and the rear of her car was damaged. Sh... (3 pages)View decision
