We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN-5639261
24 Sep 2025 U K Insurance Limited UpheldInsuranceDRN-5639261 The complaint Mr B has complained on behalf of P, a limited company, that U K Insurance Limited, trading as NIG, declined a claim made under P’s commercial insurance policy. Reference to NIG includes its agents and representatives. What happened The circumstances of this c... (6 pages)View decision -
Decision Reference DRN-5692940
24 Sep 2025 Mercedes-Benz Financial Services UK Limited Not upheldConsumer CreditDRN-5692940 The complaint Mr V complains that a hire purchase agreement with Mercedes-Benz Financial Services UK Limited, trading as Mercedes-Benz Finance, under which a car was supplied to him, was mis-sold to him. What happened A new car was supplied to Mr V under a hire purchase agre... (3 pages)View decision -
Decision Reference DRN-5777953
24 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5777953 The complaint Miss P complains that there is an outstanding balance on her agreement with Moneybarn No 1 Limited trading as Moneybarn despite having paid more than half the agreement and keeping the vehicle in good condition. What happened In July 2021 Miss P was supplied wi... (3 pages)View decision -
Decision Reference DRN-5745019
24 Sep 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5745019 The complaint Miss J complains Monzo Bank Limited unfairly closed her account and demanded repayment of her overdraft. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of the key points. Miss J held a Monzo account, ... (5 pages)View decision -
Decision Reference DRN-5593632
24 Sep 2025 RCI Financial Services Limited UpheldConsumer CreditDRN-5593632 The complaint Mr H complains that a car supplied to him under a hire purchase agreement with RCI Financial Services Limited trading as Mobilize Financial Services (RCI) is of unsatisfactory quality. What happened In September 2024 Mr H entered into a hire purchase agreement ... (3 pages)View decision -
Decision Reference DRN-5767362
24 Sep 2025 AWP P&C S.A. Not upheldInsuranceDRN-5767362 The complaint Mr N has complained that AWP P&C S.A. hasn’t fully settled a claim he made on a travel insurance policy. What happened Mr N was on a trip abroad when he lost his bag. He therefore made a claim for lost items. AWP settled the claim in March 2025 for £884. H... (3 pages)View decision -
Decision Reference DRN-5613610
24 Sep 2025 SG Fleet UK Limited Not upheldConsumer CreditDRN-5613610 The complaint Mr B complains that a car that was supplied to him under a hire agreement with SG Fleet UK Limited wasn’t of satisfactory quality. What happened A new car was supplied to Mr B under a hire agreement with SG Fleet that he electronically signed in March 2023. The... (3 pages)View decision -
Decision Reference DRN-5382554
24 Sep 2025 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-5382554 The complaint Miss A complains that J.P. Morgan Europe Limited, trading as Chase, won’t reimburse her funds she says she lost to fraud. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. In October 2021,... (5 pages)View decision -
Decision Reference DRN-5493382
24 Sep 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5493382 The complaint Mr A says Lloyds Bank PLC (“Lloyds”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, Mr A says he reali... (3 pages)View decision -
Decision Reference DRN-5838090
24 Sep 2025 OakNorth Bank plc Not upheldBanking and PaymentsDRN-5838090 The complaint Mrs D complains that an advertisement by OakNorth Bank plc misled her into thinking that interest on her Fixed Rate Cash Individual Savings Account (ISA) would be paid monthly into her nominated account giving her additional regular monthly income. Mrs D’s comp... (2 pages)View decision
