We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-5877854
30 Oct 2025 Alphabet (GB) Ltd Not upheldConsumer CreditDRN-5877854 The complaint Mrs L complains that Alphabet (GB) Ltd (Alphabet) cancelled the delivery of a car and didn’t replace it with a like for like option. She would like either Alphabet to honour its original agreement with her, or compensation for financial loss and the inconvenien... (2 pages)View decision -
Decision Reference DRN-5874525
30 Oct 2025 VANGUARD ASSET MANAGEMENT, LTD. Not upheldPensions and AnnuitiesDRN-5874525 The complaint Mr B complains that Vanguard Asset Management Limited (VAML), the receiving pension scheme in Mr B’s transfer, provided an incorrect email address to the ceding scheme to send confirmation of the transfer payment to VAML. Mr B says this led to delays and his pe... (7 pages)View decision -
Decision Reference DRN-5846274
30 Oct 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5846274 The complaint Mr M complains that Santander UK Plc did not reimburse the funds he lost to a scam. What happened Mr M was introduced to an investment opportunity via a friend, who had known Mr M’s fiancé for many years. The friend, who I will refer to as Mr L, was acting as a... (3 pages)View decision -
Decision Reference DRN-5888974
30 Oct 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5888974 The complaint Mr G complains that Barclays Bank UK PLC did not reimburse the funds he lost to a scam. What happened Mr G contacted a travel agency that he had used previously. Unfortunately, a genuine travel agency had been cloned by a scammer, and this is who Mr G spoke to.... (2 pages)View decision -
Decision Reference DRN-5647203
30 Oct 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5647203 The complaint Mr S complains that NewDay Ltd trading as Argos Classic Credit Card (Argos) irresponsibly lent to him. What happened Mr S was approved for an Argos credit card in April 2020, with a £450 credit limit. The credit limit was increased in August 2020 (to £1,000), i... (4 pages)View decision -
Decision Reference DRN-5704033
30 Oct 2025 MotoNovo Finance Limited Not upheldConsumer CreditDRN-5704033 The complaint Ms R, who is represented by a professional representative (“PR”) complains that MotoNovo Finance Limited rejected her claim that a vehicle she acquired was misrepresented. What happened In May 2019 Ms R acquired a second-hand car funded by a hire purchase contr... (3 pages)View decision -
Decision Reference DRN-5910282
30 Oct 2025 Startline Motor Finance Limited Not upheldConsumer CreditDRN-5910282 The complaint Mr J complains that Startline Motor Finance Limited (Startline) incorrectly applied partial early settlement (pes) payments he made to his account causing him financial loss and considerable distress and inconvenience . He would like this situation resolved. ... (2 pages)View decision -
Decision Reference DRN-5796636
30 Oct 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5796636 The complaint Miss D complains that National Westminster Bank Public Limited Company (NatWest) irresponsibly lent to her. What happened Miss D was approved for a NatWest credit card in March 2020 with a £5,450 credit limit. Miss D says she had just been approved for an overd... (2 pages)View decision -
Decision Reference DRN-5575191
30 Oct 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5575191 The complaint Mr A complains Barclays Bank UK PLC trading as Barclaycard provided poor service and unfairly closed his credit card account. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some ... (3 pages)View decision -
Decision Reference DRN-5860854
30 Oct 2025 Atlanta Insurance Intermediaries Limited Not upheldInsuranceDRN-5860854 The complaint Mr M complains that Atlanta Insurance Intermediaries Limited (trading as Be Wiser) pursued him for premiums after his motor insurance policy was cancelled. What happened Mr M applied through an online comparison site for a motor policy with an insurer. Atlanta ... (5 pages)View decision
