We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
-
Decision Reference DRN-5756120
17 Apr 2026 MONZO BANK LIMITED Not upheldBanking and PaymentsDRN-5756120 The complaint Mr I complains that Monzo Bank Limited unfairly loaded a marker about him at Cifas, the national fraud database and closed his account. Mr I is represented by his mother, Miss M in bringing his complaint to us. For ease of reading, I have referred to Mr I thro... (5 pages)View decision -
Decision Reference DRN-6300071
17 Apr 2026 QUILTER FINANCIAL SERVICES LIMITED UpheldPensions and AnnuitiesDRN-6300071 The complaint Mr L has complained, with the help of a professional third party, about the fees charged by Quilter Financial Services Limited (‘QFSL’) for ongoing advice, which he says it has failed to provide. Mr L was a customer of an appointed representative of QFSL. As th... (5 pages)View decision -
Decision Reference DRN-5828465
17 Apr 2026 Society of Lloyd's UpheldInsuranceDRN-5828465 The complaint A limited company, which I will refer to as C in this decision, has complained about the handling of a claim under its commercial vehicle insurance policy by certain underwriters at Society of Lloyd's. Mr C, as a director of C, has brought the complaint on... (4 pages)View decision -
Decision Reference DRN-6292431
17 Apr 2026 Black Horse Limited UpheldConsumer CreditDRN-6292431 The complaint Mr C’s complaint relates to problems he had with a motorhome supplied to him by Black Horse Limited under a hire-purchase agreement. What happened Mr C entered into a hire purchase agreement with Black Horse on 16 October 2024 to purchase a motorhome. The cas... (10 pages)View decision -
Decision Reference DRN-6259974
17 Apr 2026 Nationwide Building Society Not upheldBanking and PaymentsDRN-6259974 The complaint Mr M complains that Nationwide Building Society blocked his account and on-line banking, then involved the police when he visited his branch to have the block removed. What happened Mr M has been the victim of previous scams. During January, Nationwide had conc... (2 pages)View decision -
Decision Reference DRN-5827724
17 Apr 2026 Amazon Payments UK Limited Not upheldBanking and PaymentsDRN-5827724 The complaint A company, which I’ll refer to as P, complains that Amazon Payments UK Limited (“APUK”) has wrongly restricted its access to its funds. What happened P was a seller on Amazon. P’s director told us: • The funds in P’s seller account have been wrongly withheld ... (3 pages)View decision -
Decision Reference DRN-6257945
17 Apr 2026 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-6257945 The complaint Miss B complains that Lloyds Bank Plc has declined to refund a disputed transaction that debited her account. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the r... (3 pages)View decision -
Decision Reference DRN-6293680
17 Apr 2026 Ikano Bank AB (publ) UpheldConsumer CreditDRN-6293680 The complaint Mr J complains about the impact that a default incorrectly recorded on his credit file by Ikano Bank AB (publ) has had on his ability to obtain a mortgage. What happened Mr J took out a loan with Ikano at the end of April 2024 which was due to be paid by Septem... (3 pages)View decision -
Decision Reference DRN-6074972
17 Apr 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6074972 The complaint Mr O complains that Barclays Bank UK PLC didn’t automatically renew his one-year savings bond on maturity. Mr O would like the interest on his bond. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. ... (2 pages)View decision -
Decision Reference DRN-6238936
17 Apr 2026 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldConsumer CreditDRN-6238936 The complaint Mr P complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY lent to him irresponsibly. What happened In 2020, Mr P applied for a loan with NatWest. His application was approved, and Mr P was given a £25,000 loan repayable over a term of 72 months. His... (3 pages)View decision