We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5282812
28 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5282812 The complaint Mr J complained because Lloyds Bank PLC refused to refund him for three cash machine withdrawals which he said he hadn’t authorised. What happened On 1 September 2024, Mr J contacted Lloyds. He said he’d lost his debit card the previous night, and there had be... (3 pages)View decision -
Decision Reference DRN-5244315
28 Feb 2025 World First UK Limited Not upheldBanking and PaymentsDRN-5244315 The complaint M, a limited company, complains that World First UK Limited didn’t ensure that an international payment reached the intended payee. What happened M explains that on 1 May 2024 it sent an international payment of US Dollars 2,900 through World First to a client ... (2 pages)View decision -
Decision Reference DRN-5324393
28 Feb 2025 Lendable Ltd UpheldConsumer CreditDRN-5324393 The complaint Mr C complains that Lendable Ltd lent irresponsibly when it approved his loan application. What happened Mr C applied for a loan of £4,000 with Lendable in October 2023. In his application, Mr C said he was self employed with a monthly income of £2,092 and ren... (3 pages)View decision -
Decision Reference DRN-5332530
28 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5332530 The complaint Mr P complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The facts are not in dispu... (2 pages)View decision -
Decision Reference DRN-5337602
28 Feb 2025 Charter Court Financial Services Limited Not upheldMortgagesDRN-5337602 The complaint E (a limited company represented by its sole director – Mr S) complains that Charter Court Financial Services Limited trading as Precise Mortgages (“Precise”) gave it incorrect information when he asked it for a certificate of interest. For simplicity I’ll say... (3 pages)View decision -
Decision Reference DRN-5176058
28 Feb 2025 The Tavistock Partnership Limited Not upheldPensions and AnnuitiesDRN-5176058 The complaint Mr W has complained that The Tavistock Partnership Limited (Tavistock) has completed a calculation as part of the Financial Conduct Authority’s (FCA) British Steel Pensions Scheme (BSPS) consumer redress scheme and reached the conclusion he isn’t owed any compe... (4 pages)View decision -
Decision Reference DRN-5316705
28 Feb 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5316705 The complaint Mr M is unhappy that Admiral Insurance (Gibraltar) Limited (Admiral) removed a named driver from his car insurance policy without his authorisation. What happened In September 2022 Mr M contacted Admiral to arrange car insurance for a guest staying at his home... (2 pages)View decision -
Decision Reference DRN-5362708
28 Feb 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5362708 The complaint Mr C settled his finance agreement early with Moneybarn No. 1 Limited (Moneybarn) and is unhappy with the amount of money they asked him to pay. When I refer to what Mr C or Moneybarn have said or done, it should also be taken to include things said or done on... (5 pages)View decision -
Decision Reference DRN-5294512
28 Feb 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5294512 The complaint Mr D complains that a payment he made to his credit card with NewDay Ltd wasn’t credited to his account. He’s also unhappy about the customer service he received from NewDay when he complained. What happened Mr D holds a credit card account with NewDay. On 29 J... (3 pages)View decision -
Decision Reference DRN-5267266
28 Feb 2025 eBay Commerce UK Ltd Not upheldBanking and PaymentsDRN-5267266 The complaint Miss N complains eBay Commerce UK Ltd (Commerce) suspended her account and asked for identification. Despite sending in identification, Commerce won’t pay out Miss N’s money. What happened Miss N opened a marketplace account and agreed Commerce terms and cond... (3 pages)View decision
