We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-5350360
28 Feb 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5350360 Complaint Miss G has complained about the overdraft charges Nationwide Building Society (“Nationwide”) applied to her current account. She’s said the charges were applied unfairly as she was allowed to use her overdraft for a prolonged period and even when it was clear that ... (5 pages)View decision -
Decision Reference DRN-5299541
28 Feb 2025 Advantage Finance Ltd Not upheldConsumer CreditDRN-5299541 The complaint Mr H complains that Advantage Finance Ltd (“Advantage”) gave him a hire purchase agreement without carrying out any checks into his income and monthly expenditure. Had better checks been made Advantage would’ve realised he was in financial difficulties. What h... (4 pages)View decision -
Decision Reference DRN-5226811
28 Feb 2025 U K Insurance Limited Not upheldInsuranceDRN-5226811 The complaint Mr C complains about how U K Insurance Limited trading as Privilege settled a claim he made on his motor insurance policy. Reference to Privilege includes its agents. What happened Mr C holds a motor insurance policy with Privilege. Mr C took his car to a garag... (2 pages)View decision -
Decision Reference DRN-5341352
28 Feb 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5341352 The complaint Mr W’s son, who holds a power of attorney for Mr W, complains about the level of service provided by TSB Bank plc (TSB) when trying to receive a payment on Mr W’s account. What happened The details of this complaint are well known to both parties, so I will not... (2 pages)View decision -
Decision Reference DRN-5351434
28 Feb 2025 Startline Motor Finance Limited UpheldConsumer CreditDRN-5351434 The complaint Mr M complains STARTLINE MOTOR FINANCE LIMITED (“Startline”) shouldn’t have lent to him as he had a large amount of existing debt and was utilising his overdraft. What happened In January 2023, Startline provided Mr M with a hire purchase agreement for a used ... (5 pages)View decision -
Decision Reference DRN-4984793
28 Feb 2025 ReAssure Limited Not upheldPensions and AnnuitiesDRN-4984793 The complaint Mr D has complained, via a Claims Management Company (‘CMC’), about a transfer of his ReAssure Limited (‘ReAssure’) personal pension to a small self-administered scheme (‘SSAS’) in September 2015. Mr D’s SSAS was subsequently used to invest in Llana Beach Resor... (14 pages)View decision -
Decision Reference DRN-5344693
28 Feb 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5344693 The complaint Miss L complains Monzo Bank Ltd didn’t do enough to help get a refund for a transaction made on her debit card. What happened In March 2024, Miss L bought a number of items from a bakery, paying with her Monzo debit card. When getting home and checking her rece... (3 pages)View decision -
Decision Reference DRN-4876091
28 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4876091 The complaint Mr Q complains that Lloyds Bank PLC won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In late 2020, Mr Q was looking for an investment to help improve the financial position he’d be in at retirement. He was contac... (3 pages)View decision -
Decision Reference DRN-4570999
28 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4570999 The complaint Mrs L is unhappy that Revolut Ltd (Revolut) won’t refund her the money she lost after she fell victim to an Authorised Push Payment (“APP”) scam. What happened The background to this complaint is well known to both parties and the Investigator’s view covered t... (8 pages)View decision -
Decision Reference DRN-5357997
28 Feb 2025 Scottish Widows Schroder Personal Wealth Limited Not upheldInvestmentsDRN-5357997 The complaint Ms S complains that Scottish Widows Schroder Personal Wealth Limited trading as Schroders Personal Wealth (“SPW”) caused her to incur an avoidable capital gains tax liability. What happened Ms S began investing with Lloyds Personal Banking in 2010, committing ... (3 pages)View decision
