All FAQs

We sometimes hear from people whose car has been damaged - and are unhappy with how their insurer has handled the repairs. They might be unhappy with the quality of the work, or how long the repairs have taken.

When we look into complaints about car repairs, we consider things like whether any delays were avoidable - and whether the insurer has considered evidence like photos, repair histories and engineers' reports.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This could include compensation for the inconvenience caused by the delays.

There's more information about our approach to car repairs on our website - including case studies showing how we can help with problems like these.