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Data and insight

We regularly publish information and insight about the complaints we see. We share our insight to help people who are interested in financial complaints and how to settle them, understand our approach and learn from the cases we've resolved.

What’s new from us?

Quarterly complaints data: Q3 2024/25

See our latest quarterly data 

Ghost brokers and car insurance

See our insight on ghost brokers 


See all our data and insight 

More insight from us

  • Complaints about financial products

    A rolling 15-month view of our complaints data about financial products, updated on a quarterly basis.

    Data about financial products

  • Ombudsman News

    This is our regular newsletter that covers latest news and updates from us, and our approach to resolving complaints. 

    To catch-up on the latest news and updates from us, subscribe now to receive our email newsletter. 

    Sign up to our newsletter

  • Decisions and case studies

    Our ombudsman decisions and case studies are based on real-life cases that were referred to our service. It illustrates our approach to resolving disputes about financial products and services.

    Decisions and case studies