Motor insurance

For consumers

Last updated: 27 June 2023

Complaints we can help with

Find out more about the types of complaint we get about motor insurance, and how we might be able to help.

Caravan and motorhome insurance

Find out how we can help with your complaint about caravan insurance.

Credit hire and credit repair services following a “no-fault” accident

On this page, we explain how and when we can help with a complaint about credit hire and credit repair – these are services that are sometimes offered to customers as an alternative to making a claim on their insurance, following an accident that is not their fault.

Fault claims and no-claims bonuses

Find out how we can help if you have a complaint about fault claims and no-claims bonuses.

GAP insurance

How we can help if you have a complaint about GAP insurance.

Telematics (black box) vehicle insurance

How we can help if you have a complaint about telematics (black box) vehicle insurance.

Vehicle breakdown cover

How we can help if you have a complaint about vehicle breakdown cover (roadside assistance).

Vehicle repairs

Find out how we can help if you've got a complaint about how your insurer has dealt with your vehicle repairs.

Vehicle theft

Find out how we can help if you have a complaint about your insurance claim for vehicle theft.

Vehicle valuations and write-offs

How we can help with a complain if your car or motorcycle has been written off.

How to complain

Bringing a complaint to us is straightforward and won’t cost you anything. Find out more about how to complain and our complaint process.

Information for financial businesses

If you’re a financial business looking for information to help you resolve complaints, detailed information about motor insurance complaints can be found in the business section of our website.

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