Questions about PPI

The deadline for complaining to a business about mis-sold PPI was 29 August 2019. 

As the deadline has now passed, you can no longer make a complaint to the financial business, unless your PPI policy was sold after 29 August 2017 or your complaint is about a claim being turned down by an insurer. You may also be able to submit a complaint to the business if you can clearly show exceptional circumstances for why you missed the deadline. 

If you made a complaint before the deadline, you still have six months from when you receive the business' final decision to bring your complaint to us. Find out more about how to complain