News and events

Welcome to the latest Ombudsman News. We've published our annual complaints data and insight for 2020/21, and in this edition you can read about some of the key trends we've seen in a year impacted by Covid-19.

Data and Insight Annual data Insights

The Financial Ombudsman Service has published its annual complaints data for the 2020/21 financial year (April 2020-March 2021) with commentary and insight.

Information for Amigo customers on complaints made to the ombudsman service.

The Financial Ombudsman Service explains what to do if you've been affected recently by IT problems at your bank, and how it can help with complaints.

Welcome to the latest Ombudsman News. In this edition we give an update on the appointment of our interim chief ombudsman and new board members – and highlight some new content on our website looking at complaints involving economic and domestic abuse.

Economic abuse Strategic plans and budget

The Financial Ombudsman Service has today announced Nausicaa Delfas as its interim chief executive & chief ombudsman. Nausicaa succeeds Caroline Wayman, who has stepped down after seven years as chief executive & chief ombudsman.

Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020. 

Strategic plans and budget

Today we’ve published our plans and budget for the financial year 2021/22.

We are aware that Provident Personal Credit Limited (“Provident”) is proposing a scheme of arrangement with its creditors for complaints about unaffordable lending.