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Ombudsman News 173

27 July 2022

Welcome to the latest edition of Ombudsman News. In this edition, we highlight the announcement of two new senior appointments and our newly published online guidance about complaints that involve gambling-related harm. We also share our recent blog aimed at funeral plan providers joining our jurisdiction this week.

Gambling Pre-paid funeral plans

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Financial Ombudsman Service helps customers with insurance pricing complaints

20 July 2022

Complaints down but customers continue to report changes to premiums may be unfair.

Press release

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Financial Ombudsman Service appoints Deputy Chief Ombudsman and Chief Operating Officer

18 July 2022

The Financial Ombudsman is announcing the appointments of James Dipple-Johnstone to the role of Deputy Chief Ombudsman and Karl Khan as Chief Operating Officer.

Press release

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Ombudsman News 172

29 June 2022

Welcome to the latest edition of Ombudsman News. In this edition, we share news of our new Chief Executive and Chief Ombudsman, and outline the Discussion Paper we published earlier this month about possible changes to our future funding model.

Annual data CMC Consultations and responses

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Financial Ombudsman Service publishes annual complaints data 2021/22

28 June 2022

The Financial Ombudsman Service has published its annual complaints data for the 2021/22 financial year.

Annual data Data and Insight

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Financial Ombudsman Service publishes a Discussion Paper on its future funding model

14 June 2022

The Financial Ombudsman Service has today published a Discussion Paper on possible changes to its future funding model.

Press release

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Financial Ombudsman Service announces new Chief Executive and Chief Ombudsman

8 June 2022

Following an extensive recruitment process that attracted a highly qualified and diverse range of applicants, the Financial Ombudsman Service have appointed Abby Thomas to the role of Chief Executive and Chief Ombudsman.

Press release

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Ombudsman News 171

31 May 2022

Welcome to the latest edition of Ombudsman News. In this edition we share our strategic measures update which outlines our performance in 2021/22 and the results from our temporary outcome codes initiative. We also highlight our online resource about our approach to vehicle breakdown cover complaints.

Motor Insurance Breakdown cover

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Update: Information for Amigo customers

26 May 2022

Information for Amigo customers on complaints made to the Financial Ombudsman.

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.