News and events

Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020. 

Strategic plans and budgets

Today we’ve published our plans and budget for the financial year 2021/22.

Information for Amigo customers on complaints made to the ombudsman service.

We are aware that Provident Personal Credit Limited (“Provident”) is proposing a scheme of arrangement with its creditors for complaints about unaffordable lending.

In this edition, we highlight our latest complaints data, looking at product-specific and business-specific complaints. We also highlight our latest diversity, inclusion and wellbeing report.

Data and Insight

We’ve published our diversity, inclusion and wellbeing report 2020.

Caroline Wayman, chief ombudsman & chief executive of the Financial Ombudsman Service is stepping down from the role on 16 April, after 22 years in the service and nearly 7 years as chief executive.

We’ve published data showing number of complaints we received between 1 October and 31 December 2020, and how many complaints we received about individual businesses between July and December 2020.

Chief ombudsman & chief executive, Caroline Wayman, attended the ABI annual conference yesterday to take part in a panel discussion on the strategic and reputational challenges for insurance and long-term savings in 2021.