News and events

The Financial Ombudsman Service has today announced Nausicaa Delfas as its interim Chief executive and chief ombudsman. Nausicaa succeeds Caroline Wayman, who has stepped down after seven years as Chief executive and chief ombudsman.

Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020. 

Strategic plans and budget

Today we’ve published our plans and budget for the financial year 2021/22.

Information for Amigo customers on complaints made to the ombudsman service.

We are aware that Provident Personal Credit Limited (“Provident”) is proposing a scheme of arrangement with its creditors for complaints about unaffordable lending.

In this edition, we highlight our latest complaints data, looking at product-specific and business-specific complaints. We also highlight our latest diversity, inclusion and wellbeing report.

H2 data Q3 data Diversity, inclusion and wellbeing reports

We’ve published our diversity, inclusion and wellbeing report 2020.

Caroline Wayman, chief ombudsman & chief executive of the Financial Ombudsman Service is stepping down from the role on 16 April, after 22 years in the service and nearly 7 years as chief executive.

We’ve published data showing number of complaints we received between 1 October and 31 December 2020, and how many complaints we received about individual businesses between July and December 2020.