News and events

We are aware that Instant Cash Loans (“ICL”) is proposing a scheme of arrangement with its creditors (which includes customers and former customers of The Money Shop, Payday Express, Payday UK and Ladder Loans) before it looks to close down the company.

We’ve published our annual report and accounts 2019/2019 today.

This consultation is the latest step in the conversations we’ve been having about our plans for a future when PPI doesn’t dominate our caseload.

We’ve been recognised for our wide range of mental health activities and communication to de-stigmatise mental health.

Which? have published research estimating that 7 million people were unable to use their payment card due to IT problems in the past year.

Today the FCA announced the appointment of our new chair of the board, Baroness Zahida Manzoor CBE.

We’ve published our annual review today. This covers the main stories we’ve seen in banking & borrowing, insurance, investments & pensions, and PPI over the financial year 2018/2019.

From 1 April the Financial Ombudsman Service will be able to help even more people get answers to their problems as our remit is expanded.

Today, we’ve published our strategic plans and budget for the next financial year. This has been approved by the FCA.