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14 October 2021
Welcome to Ombudsman News. In this edition, we share detail about our refreshed guidance for making awards of compensation for distress and inconvenience. We also highlight our consultation about temporary changes to reporting the outcomes for certain complaints.
4 October 2021
Today, we’ve published a consultation on a proposal to help us move faster in reducing customer waiting times.
24 September 2021
Welcome to Ombudsman News. In this edition, we share an overview of our latest complaints data, including detail on some of the trends seen in the first quarter of the 2021/22 financial year.
24 September 2021
Financial Ombudsman Service warns of fraud danger as it continues to help high numbers of customers.
8 September 2021
Advancis Limited (known by its trading name, Buddy Loans) went into administration on 8 September 2021.
4 August 2021
Information for customers on Provident Personal Credit Limited’s scheme of arrangement and complaints to the ombudsman service.
29 July 2021
Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about flood damage, and resources on our SME website for small businesses with complaints caused or impacted by the pandemic. And in our latest blog, we take a look our support for Papyrus UK and Business2Schools.
23 July 2021
Information about the Financial Ombudsman Service’s Board commissioned independent review.
2 July 2021
Information for Amigo customers on complaints made to the ombudsman service.