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27 July 2022
Welcome to the latest edition of Ombudsman News. In this edition, we highlight the announcement of two new senior appointments and our newly published online guidance about complaints that involve gambling-related harm. We also share our recent blog aimed at funeral plan providers joining our jurisdiction this week.
20 July 2022
Complaints down but customers continue to report changes to premiums may be unfair.
18 July 2022
The Financial Ombudsman is announcing the appointments of James Dipple-Johnstone to the role of Deputy Chief Ombudsman and Karl Khan as Chief Operating Officer.
29 June 2022
Welcome to the latest edition of Ombudsman News. In this edition, we share news of our new Chief Executive and Chief Ombudsman, and outline the Discussion Paper we published earlier this month about possible changes to our future funding model.
28 June 2022
The Financial Ombudsman Service has published its annual complaints data for the 2021/22 financial year.
14 June 2022
The Financial Ombudsman Service has today published a Discussion Paper on possible changes to its future funding model.
8 June 2022
Following an extensive recruitment process that attracted a highly qualified and diverse range of applicants, the Financial Ombudsman Service have appointed Abby Thomas to the role of Chief Executive and Chief Ombudsman.
31 May 2022
Welcome to the latest edition of Ombudsman News. In this edition we share our strategic measures update which outlines our performance in 2021/22 and the results from our temporary outcome codes initiative. We also highlight our online resource about our approach to vehicle breakdown cover complaints.
26 May 2022
Information for Amigo customers on complaints made to the Financial Ombudsman.