See our media centre for press office contact details.

Filter by

Ombudsman News 168

28 January 2022

Welcome to the latest edition of Ombudsman News. In this edition we highlight that there is still time to respond to our plans and budget consultation for 2022/23, some of the topics covered in our recently published blogs, and our online guidance about insurance pricing and renewal.

Read more

Financial regulatory family strengthen Wider Implications Framework

25 January 2022

Regulatory family announce formal agreement for collaboration on matters of common interest.

Press release

Read more

Financial Ombudsman: Insurance checks needed for e-scooters

13 January 2022

The Financial Ombudsman Service is urging e-scooter owners to check their insurance policies to ensure they are covered if things go wrong.

Press release

Read more

Update: Information for Amigo customers

21 December 2021

Information for Amigo customers on complaints made to the Financial Ombudsman.

Read more

Ombudsman News 167

15 December 2021

Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2022/23, the publication of our action plan to change and improve, and updates to our business interruption insurance content. We highlight our open vacancies and our opening hours over the Christmas period.

Insurance Strategic plans and budget Consultations and responses

Read more

Consultation opens on our strategic plans and budget for 2022/23

15 December 2021

Today we have published a public consultation on our proposed plans and budget for 2022/23, which is open until 31 January 2022.

Read more

The Financial Ombudsman Service launches action plan to change and improve

2 December 2021

Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.

Press release

Read more

Financial Ombudsman Service 20-year anniversary

1 December 2021

Today marks 20 years since the Financial Ombudsman Service officially became the single ombudsman scheme for consumer complaints about financial products and services.

Read more

Financial Ombudsman sees 30% increase in “authorised” scam complaints

24 November 2021

Data shows too many scam victims are not being treated fairly by banks.

Press release

Read more

1 of 12 Next

Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.