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Complaints about PayPal

20 May 2022

PayPal (Europe) S.ar.l. et Cie, S.C.A (PayPal) is withdrawing from the Financial Ombudsman Service’s voluntary jurisdiction with effect from 1 December 2022. There will be an impact on the types of complaint we will be able to consider about PayPal.

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We’ve published our complaints data from the second half of 2021

13 April 2022

Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.

Data and Insight H2 data

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Making a complaint about the British Steel Pension Scheme

31 March 2022

The FCA has today launched a consultation about redress and the British Steel Pension Scheme (BSPS). BSPS members do not need to wait for the outcome of the FCA consultation to complain, they can continue to get in touch with the Financial Ombudsman directly.

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Ombudsman News 170

31 March 2022

Welcome to the latest edition of Ombudsman News. In this edition we share a summary of what’s covered in our recently published plans and budget for the year ahead, outline changes to our award limits from next month and share links to our online guidance for consumers about storm damage complaints.

Recruitment Storm Damage Plans and budget

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Financial Ombudsman Service publishes its plans and budget for 2022/23

30 March 2022

The Financial Ombudsman Service’s plans and budget for 2022/23, published today, sets out our plans to invest in change, reduce the time it takes to resolve cases, to become financially sustainable, and to enable us to deliver a better service for customers.

Press release Strategic plans and budget

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We’re updating our complaint form and privacy notice

28 March 2022

We will be making a number of changes to our complaint form. The changes come into effect from 1 April 2022. Financial businesses, complaints management companies and consumer organisations who keep copies of our form on file should update their records from 1 April when it will be available on our website.

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Increase to our award limits

18 March 2022

The Financial Conduct Authority (FCA) has confirmed the increase to our award limits.

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Ombudsman News 169

25 February 2022

Welcome to the latest edition of Ombudsman News. In this edition we highlight our complaints data for October to December 2021, and our recently published diversity, inclusion and wellbeing report. We also share our online guidance for financial businesses about our approach to complaints about storm and flood damage.

Q3 data Flood Storm Damage Diversity, inclusion and wellbeing reports

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Financial Ombudsman publishes diversity, inclusion and wellbeing report for 2021

24 February 2022

Our latest report includes our action plan, our recent external recognition and accreditations, and our gender and ethnicity pay gap data, as well as our staff diversity data.

Diversity, inclusion and wellbeing reports

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.