News and events

Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.

Q2 Insights

We’ve published data showing the number of complaints we received between 1 July and 30 September 2020.

We’ve published our annual report and accounts for the 2019-20 financial year today.

Welcome to our latest Ombudsman News. Here you can read our latest blogs looking at the impact of Covid-19 on complaints and SMEs, as well as our apprenticeship programme and changes to our Independent Assessor and board of directors.

A number of companies in the overseas investment scheme, German Property Group (also known as Dolphin Capital/Dolphin Trust/Red Rock), together referred to as “GPG” have recently entered preliminary bankruptcy proceedings in Germany.

Today we’ve published data showing how many complaints we received about individual businesses between January and June 2020.

Data and Insight

The Financial Ombudsman Service announces that Dame Gillian Guy has been appointed as its new Independent Assessor.

Our latest Ombudsman News covering our Covid-19 insight and our latest Q1 2020/21 complaints data.

Q1 Data and Insight

Today we’ve published data showing the number of complaints we received between April and June 2020. We’ve also published insight into themes we’re beginning to see in complaints resulting from Covid-19.

Data and Insight