Ombudsman News 159
31 March 2021
Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020.
Find out how our service is being impacted by Covid-19 (coronavirus), and what this means for your complaint.
Find out moreSee our media centre for press office contact details.
31 March 2021
Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020.
31 March 2021
Today we’ve published our plans and budget for the financial year 2021/22.
25 March 2021
Information for Amigo customers on complaints made to the ombudsman service.
15 March 2021
We are aware that Provident Personal Credit Limited (“Provident”) is proposing a scheme of arrangement with its creditors for complaints about unaffordable lending.
12 March 2021
In this edition, we highlight our latest complaints data, looking at product-specific and business-specific complaints. We also highlight our latest diversity, inclusion and wellbeing report.
12 March 2021
We’ve published our diversity, inclusion and wellbeing report 2020.
10 March 2021
Caroline Wayman, chief ombudsman & chief executive of the Financial Ombudsman Service is stepping down from the role on 16 April, after 22 years in the service and nearly 7 years as chief executive.
2 March 2021
We’ve published data showing number of complaints we received between 1 October and 31 December 2020, and how many complaints we received about individual businesses between July and December 2020.
24 February 2021
Chief ombudsman & chief executive, Caroline Wayman, attended the ABI annual conference yesterday to take part in a panel discussion on the strategic and reputational challenges for insurance and long-term savings in 2021.