Have you been affected by recent IT issues at RBS, Natwest, Barclays or TSB?

We’ve been getting some questions about the recent computer troubles at several banks.

People are asking us:

  • how do they get problems sorted?
  • how can they put in a claim?
  • how can the ombudsman help?
  • I think I have been a victim of fraud or a scam - can you help?

If you’re unhappy with how your bank deals with your problem, contact us at the Financial Ombudsman Service. We can usually get involved 15 days after you’ve raised your concerns with the bank – and sometimes even sooner.

Latest news

Financial Ombudsman Service warns people to be on high alert for online investment and employment scams

19 February 2026

We are urging people to remain vigilant for scams, as fraudsters increasingly target those looking to improve their financial situation through online opportunities.

Press release Fraud and scams

Read more 

Financial Ombudsman Service sees lowest complaint levels in two years

5 February 2026

New cases coming to us have returned to complaint volumes last seen in 2023/24.

Press release Q3 complaints data Data and Insight

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Don’t get caught out by financial pitfalls

26 January 2026

As students return to university after Christmas, we are urging them to be aware of financial pitfalls and make informed choices.

Press release

Read more