We've published our latest quarterly data
12 February 2020
Today we’ve published data showing the number of complaints we received between October and December 2019.
We’ve been getting some questions about the recent computer troubles at several banks.
People are asking us:
- how do they get problems sorted?
- how can they put in a claim?
- how can the ombudsman help?
- I think I have been a victim of fraud or a scam - can you help?
If you’re unhappy with how your bank deals with your problem, contact us at the Financial Ombudsman Service. We can usually get involved 15 days after you’ve raised your concerns with the bank – and sometimes even sooner.
Latest news
Financial Ombudsman Service named as top employer in Stonewall's Top 100 for 2020
30 January 2020
The Financial Ombudsman Service has been named one of the most inclusive employers in Britain by lesbian, gay, bi and trans equality charity Stonewall in its Top 100 Employers list for 2020.
Consultation opens on our strategic plans and budget for 2020/2021
16 December 2019
Today we’ve published a public consultation on our proposed plans and budget for 2020/2021 and our future strategy, looking ahead to 2025 and beyond.