Find out how the Financial Ombudsman Service can help when there’s been an IT problem at a bank.
When there’s been a technical issue or an IT system problem at a bank, we tend to hear from people asking us:
- how do they get problems sorted?
- how can they complain?
- can the ombudsman help?
Following the technical issues experienced by Santander on Saturday 15 May, Santander has pledged to help its customers who were affected. To see what Santander is saying to its customers, you can look at the information on its website.
But if you’re unhappy with how they deal with what’s happened to you, you can contact us. We can usually get involved 15 days after you’ve raised your concerns with the bank.
25 May 2021
The Financial Ombudsman Service has published its annual complaints data for the 2020/21 financial year (April 2020-March 2021) with commentary and insight.