Annual report and accounts 2018/2019

Welcome to the latest Ombudsman News. We've published our annual complaints data and insight for 2020/21, and in this edition you can read about some of the key trends we've seen in a year impacted by Covid-19.

Annual data Data and Insight Insights

The Financial Ombudsman Service has published its annual complaints data for the 2020/21 financial year (April 2020-March 2021) with commentary and insight.

Information for Amigo customers on complaints made to the ombudsman service.