Financial Ombudsman Service continues to see a fall in cases
29 October 2025
Our Q2 2025/26 complaints data shows that new cases coming to us have dropped by more than a third, as professional representatives bring fewer cases.
Caroline Wayman speaks at ABI annual conference 2021
Chief ombudsman & chief executive, Caroline Wayman, attended the ABI annual conference yesterday to take part in a panel discussion on the strategic and reputational challenges for insurance and long-term savings in 2021.
The panel discussed the role insurance and long-term savings providers can play in addressing the strategic challenges facing the UK economy as it recovers from the social and economic impacts of the Covid-19 pandemic.
As part of the discussion, Caroline spoke about some of the challenges consumers and businesses have faced during the pandemic, and the complaints we’re seeing. She also spoke about the importance of clarity and transparency for insurance policies and the need to ensure customers have a clear understanding what they’re covered for.
You can find more information about complaints resulting from Covid-19 and the impact on consumers and SMEs in the links below.
Find out more
Latest news
Keep your pension safe from scammers, warns the Financial Ombudsman Service
18 September 2025
Over the past five years hundreds of people have fallen victim to potential pension scams, the Financial Ombudsman Service revealed today.
Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive
11 September 2025
A year on from the opening of our Belfast hub, we announce 32 new investigator positions.