Chief ombudsman & chief executive, Caroline Wayman, attended the ABI annual conference yesterday to take part in a panel discussion on the strategic and reputational challenges for insurance and long-term savings in 2021.

The panel discussed the role insurance and long-term savings providers can play in addressing the strategic challenges facing the UK economy as it recovers from the social and economic impacts of the Covid-19 pandemic.

As part of the discussion, Caroline spoke about some of the challenges consumers and businesses have faced during the pandemic, and the complaints we’re seeing. She also spoke about the importance of clarity and transparency for insurance policies and the need to ensure customers have a clear understanding what they’re covered for. 

You can find more information about complaints resulting from Covid-19 and the impact on consumers and SMEs in the links below.

Latest news

The Financial Ombudsman Service launches action plan to change and improve

2 December 2021

Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.

Press release

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Financial Ombudsman Service 20-year anniversary

1 December 2021

Today marks 20 years since the Financial Ombudsman Service officially became the single ombudsman scheme for consumer complaints about financial products and services.

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Financial Ombudsman sees 30% increase in “authorised” scam complaints

24 November 2021

Data shows too many scam victims are not being treated fairly by banks.

Press release

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