Today we’ve published a public consultation on our proposed plans and budget for 2021/22.

The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve and our proposed budget and funding arrangements. It also gives an update on the current financial year. The consultation is open until 31 January 2021.

Read the full consultation and find out more about how to send us your response.

We’ll publish our final strategic plans and budget for 2021/22 before the end of the current financial year, including a summary of the feedback we received.

Please contact the Financial Ombudsman Service media team for more information:

Latest news

Ombudsman News 165

14 October 2021

Welcome to Ombudsman News. In this edition, we share detail about our refreshed guidance for making awards of compensation for distress and inconvenience. We also highlight our consultation about temporary changes to reporting the outcomes for certain complaints.

Distress and inconvenience Consultations and responses

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We’re consulting on a temporary proposed change to how we report the outcome of certain complaints

4 October 2021

Today, we’ve published a consultation on a proposal to help us move faster in reducing customer waiting times.

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Ombudsman News 164

24 September 2021

Welcome to Ombudsman News. In this edition, we share an overview of our latest complaints data, including detail on some of the trends seen in the first quarter of the 2021/22 financial year.

H1 data Q1 data

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