Information for Amigo customers
21 December 2020
We are aware Amigo Holdings PLC has made an application to the FCA for a DISP waiver.
Find out how our service is being impacted by Covid-19 (coronavirus), and what this means for your complaint.
Find out moreFollowing consultation, the FCA has confirmed that our award limits are increasing. Our award limit is the maximum amount we can require financial services firms to pay when we uphold complaints.
From 1 April 2019 our current award limit of £150,000 will change to:
And from 1 April 2020 onwards, both award limits will be automatically adjusted each year in line with inflation, as measured by the Consumer Prices Index (CPI).
For any complaints referred to us before 1 April 2019, the limits will remain at £150,000. We will be updating the guidance on our website to reflect these changes. The FCA’s recent policy statement on increasing our award limit sets out the full detail of the change.
For further enquiries:
21 December 2020
We are aware Amigo Holdings PLC has made an application to the FCA for a DISP waiver.
17 December 2020
Welcome to our latest Ombudsman News. In this edition, we focus on our plans and budget and our opening hours over the festive period.
16 December 2020
Today we’ve published a public consultation on our proposed plans and budget for 2021/22.