Financial Ombudsman Service publishes a Discussion Paper on its future funding model
14 June 2022
The Financial Ombudsman Service has today published a Discussion Paper on possible changes to its future funding model.
We’re aware of news reports that the airline Flybe has entered administration.
Customers could be affected either through having booked flights through Flybe, or customers might be currently on a trip and have a flight home booked with Flybe.
We would advise customers to check their terms and conditions, the Flybe website and news reports for general advice on what you should do in these circumstances.
Customers may also find these pages helpful:
- advice on travel insurance
- advice on Section 75 claims, which is where customers have purchased good and services, like a holiday, using certain types of credit
- advice on chargeback claims, which can also be used if customers have purchased a holiday using certain types of credit.
We would also advise customers to be wary of scams. If you are contacted by someone claiming that they are able to act to help you recover your money, it may be a scam.
We will update this advice as and when further information becomes available.
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8 June 2022
Following an extensive recruitment process that attracted a highly qualified and diverse range of applicants, the Financial Ombudsman Service have appointed Abby Thomas to the role of Chief Executive and Chief Ombudsman.
Ombudsman News 171
31 May 2022
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