Financial Ombudsman Service continues to see a fall in cases
29 October 2025
Our Q2 2025/26 complaints data shows that new cases coming to us have dropped by more than a third, as professional representatives bring fewer cases.
Advice for consumers impacted by Flybe entering administration
We are aware of the recently announced news that Flybe has gone into administration.
The Civil Aviation Authority (CAA) has published advice to UK consumers impacted by Flybe entering administration on 28 January 2023.
Flybe has advised travellers who had flights booked with them to not travel to the airport unless you have arranged an alternate flight with another company.
If your purchase is not ATOL/ABTA covered or you incur additional costs because of Flybe entering administration, you can contact your bank or credit provider to see if you can make a section 75 or chargeback claim.
We have information on our website about how we can help if you’re unhappy with your bank or credit provider’s response.
Latest news
Keep your pension safe from scammers, warns the Financial Ombudsman Service
18 September 2025
Over the past five years hundreds of people have fallen victim to potential pension scams, the Financial Ombudsman Service revealed today.
Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive
11 September 2025
A year on from the opening of our Belfast hub, we announce 32 new investigator positions.