FCA appoints new interim chair of the Financial Ombudsman Service
28 July 2025
Today the Financial Conduct Authority (FCA) announced the appointment of Liam Coleman as interim chair to the board.
Advice for consumers impacted by Flybe entering administration
We are aware of the recently announced news that Flybe has gone into administration.
The Civil Aviation Authority (CAA) has published advice to UK consumers impacted by Flybe entering administration on 28 January 2023.
Flybe has advised travellers who had flights booked with them to not travel to the airport unless you have arranged an alternate flight with another company.
If your purchase is not ATOL/ABTA covered or you incur additional costs because of Flybe entering administration, you can contact your bank or credit provider to see if you can make a section 75 or chargeback claim.
We have information on our website about how we can help if you’re unhappy with your bank or credit provider’s response.
Latest news
Redress system reforms to prevent compensation delays and provide predictability needed for innovation
15 July 2025
The Financial Conduct Authority (FCA) and Financial Ombudsman Service are seeking to modernise the financial redress system to help prevent it becoming overwhelmed, delaying consumer compensation.
Financial Ombudsman Service announces change to compensation interest levels
15 July 2025
Today we announced plans to change the interest rate applied to the compensation awarded to consumers.