Advice for consumers impacted by Flybe entering administration

We are aware of the recently announced news that Flybe has gone into administration.

The Civil Aviation Authority (CAA) has published advice to UK consumers impacted by Flybe entering administration on 28 January 2023.

Flybe has advised travellers who had flights booked with them to not travel to the airport unless you have arranged an alternate flight with another company.

If your purchase is not ATOL/ABTA covered or you incur additional costs because of Flybe entering administration, you can contact your bank or credit provider to see if you can make a section 75 or chargeback claim. 

We have information on our website about how we can help if you’re unhappy with your bank or credit provider’s response

Latest news

Ombudsman News 190

8 April 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.

Recruitment Strategic plans and budget

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Financial Ombudsman increases complaint level predictions as performance continues to improve

4 April 2024

Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.  

Press release Strategic plans and budget

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Increase to our award limits

13 March 2024

The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April 2024.

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