Coronavirus, or covid-19, is affecting holidays, travel plans and events.
We've only received a few enquiries at this stage, but we've put together some information and resources for consumers and businesses to help explain what to do if you have a question or complaint about a financial product or service that has been caused, impacted or affected by coronavirus.
Latest news
Avoiding scams and fraud: help from the ombudsman
15 April 2020
The Financial Ombudsman Service has published details about protecting your personal information and what to do if you have a complaint about a fraud or scam.
Ombudsman News issue 151
14 April 2020
Our latest edition of Ombudsman News includes resources we’ve brought together to address complaints arising from the Covid-19 pandemic, and more.