Information for consumers and businesses about financial services complaints caused or affected by coronavirus

Coronavirus, or covid-19, is affecting holidays, travel plans and events. 

We've only received a few enquiries at this stage, but we've put together some information and resources for consumers and businesses to help explain what to do if you have a question or complaint about a financial product or service that has been caused, impacted or affected by coronavirus.

Latest news

Keep your pension safe from scammers, warns the Financial Ombudsman Service

18 September 2025

Over the past five years hundreds of people have fallen victim to potential pension scams, the Financial Ombudsman Service revealed today.

Press release Pensions

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Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive

11 September 2025

A year on from the opening of our Belfast hub, we announce 32 new investigator positions.

Press release Recruitment

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Financial Ombudsman Service consults on changes to its case fees

13 August 2025

We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.

Press release Consultations and responses

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