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Ombudsman News 158

12 March 2021

H2 data Q3 data Diversity, inclusion and wellbeing reports

Welcome to the latest Ombudsman News. In this edition, we highlight our latest complaints data, looking at product-specific complaints between October and December 2020 and business-specific complaints between July and December 2020. We also highlight our latest diversity, inclusion and wellbeing report.

See our previous editions of Ombudsman News.

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Caroline Wayman to step down as chief ombudsman & chief executive at the Financial Ombudsman Service

Caroline Wayman, chief ombudsman & chief executive of the Financial Ombudsman Service is stepping down from the role on 16 April, after 22 years in the service and nearly 7 years as chief executive.

Quarterly complaints data

View quarterly product complaints and services data.

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Half-yearly complaints data

Our half-yearly figures show the number of complaints received about individual financial businesses.

Diversity, inclusion and wellbeing report 2020

Our annual report, looking at how we’ve been responding to Covid-19 and our diversity data in 2020.

Latest news

Ombudsman News issue 151

14 April 2020

Our latest edition of Ombudsman News includes resources we’ve brought together to address complaints arising from the Covid-19 pandemic, and more.

Covid-19 H2 data Strategic plans and budget

Ombudsman News issue 150

13 March 2020

Our 150th edition of Ombudsman News covers our recent complaints data, insight report and more.

Q3 data Insurance Q2 data Misrepresentation Diversity, inclusion and wellbeing reports

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