Ombudsman News 158

Welcome to the latest Ombudsman News. In this edition, we highlight our latest complaints data, looking at product-specific complaints between October and December 2020 and business-specific complaints between July and December 2020. We also highlight our latest diversity, inclusion and wellbeing report.

See our previous editions of Ombudsman News.

Caroline Wayman to step down as chief ombudsman & chief executive at the Financial Ombudsman Service

Caroline Wayman, chief ombudsman & chief executive of the Financial Ombudsman Service is stepping down from the role on 16 April, after 22 years in the service and nearly 7 years as chief executive.

Diversity, inclusion and wellbeing report 2020

Our annual report, looking at how we’ve been responding to Covid-19 and our diversity data in 2020.

Latest news

Financial Ombudsman Service received over 140,000 complaints in the second half of 2024

6 May 2025

Data published today shows how many complaints we received about financial businesses in the second half of 2024.

H2 data Press release

Ombudsman News 191

28 May 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share our guidance notes on insurance cases and our complaints data on financial businesses.

Insurance H2 data Consultations and responses

Financial complaints have risen by 20% according to latest half-yearly data

1 May 2024

Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.

Press release Data and Insight H2 data

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