Ombudsman News 158

Welcome to the latest Ombudsman News. In this edition, we highlight our latest complaints data, looking at product-specific complaints between October and December 2020 and business-specific complaints between July and December 2020. We also highlight our latest diversity, inclusion and wellbeing report.

See our previous editions of Ombudsman News.

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Caroline Wayman to step down as chief ombudsman & chief executive at the Financial Ombudsman Service

Caroline Wayman, chief ombudsman & chief executive of the Financial Ombudsman Service is stepping down from the role on 16 April, after 22 years in the service and nearly 7 years as chief executive.

Quarterly complaints data

View quarterly product complaints and services data.

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Half-yearly complaints data

Our half-yearly figures show the number of complaints received about individual financial businesses.

Diversity, inclusion and wellbeing report 2020

Our annual report, looking at how we’ve been responding to Covid-19 and our diversity data in 2020.

Latest news

Ombudsman News 157

25 January 2021

Welcome to our latest Ombudsman News. In this edition, we highlight our plans and budget consultation feedback deadline and information for consumers and business with complaints caused or impacted by Covid-19.

Data and Insight

We’ve published our latest complaints data about individual businesses

30 September 2020

Today we’ve published data showing how many complaints we received about individual businesses between January and June 2020.

Data and Insight

Ombudsman News issue 153

26 August 2020

Our latest Ombudsman News covering our Covid-19 insight and our latest Q1 2020/21 complaints data.

Q1 data Data and Insight

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