Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share our guidance notes on insurance cases and our complaints data on financial businesses.

See our previous editions of Ombudsman News.

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Consultation opens for charging professional representatives

Our consultation on charging Claims Management Companies and other professional representatives is now open. 

The consultation follows changes Parliament has made to the Financial Services and Markets Act and our earlier consultation on whether to introduce a fee. The document sets out the proposed fee mechanism and amount.  

Consumers, friends and families supporting them, charities and advice centres will still be able to bring their cases directly to us free of charge. The consultation is open until 4 July 2024.

 

Read and respond to our consultation

Complaints about insurance

Rachel Lam, our Ombudsman Director, recently gave a keynote speech at the Claims Club Summit to talk about our role.

Rachel shared knowledge and experience of resolving complaints about insurance. She discussed motor valuation, claim delays and other topical issues such as insurance pricing and handling of pre-existing conditions, particularly in pet insurance.

If you’re handling complaints about insurance, the guidance notes on our website may help you handle your cases quickly and efficiently. 

 

Read our guidance notes

Financial complaints have risen by 20% according to our half-yearly data

Our half-yearly data showing the number of complaints we received about financial businesses in the second half of 2023 is available on our website.

Overall we received a total of 95,349 complaints between 1 July and 31 December 2023, compared to 79,921 complaints in the same period in 2022.

 

Read the full data

Latest news

Financial complaints have risen by 20% according to latest half-yearly data

1 May 2024

Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.

Press release Data and Insight H2 data

Read more 

Ombudsman News 189

1 March 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.

Q3 data Insurance

Read more 

Ombudsman News 180

4 April 2023

Welcome to the latest edition of Ombudsman News. In this edition we share our recently published Feedback Statement following consultation and our Plans and Budget for 2023/24. We also highlight the changes to our award limits and share details of roles we’re currently recruiting for.

Recruitment H2 data Feedback statement Strategic plans and budget

Read more