Welcome to the latest edition of Ombudsman News. In this edition we highlight that there is still time to respond to our plans and budget consultation for 2022/23, and some of the topics covered in our recently published blogs, including an update on work happening to resolve cases that fall within the scope of the temporary amendment to the way we report business-specific complaints data.

See our previous editions of Ombudsman News.

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Our plans and budget for 2022/23: consultation closing soon

Our plans and budget consultation for 2022/23 is closing on 31 January 2022. There's still time to send us a response. Read the full consultation and find out how you can send us your response, on our website.


Read and respond to our consultation

Wider Implications Framework

The Wider Implications Framework is a way that members of the regulatory family work with each other and other parties as appropriate on issues that could have a wider impact across the financial services industry. Information on our website explains the process and the organisations that are members of the framework, as well as examples of issues members collaborate on.


Find out more

Blog: working together to proactively settle complaints

James Clements, Head of Operational Contact, outlines the work happening to resolve cases that fall within the scope of the temporary amendment to the way we report business-specific complaints data. He explains the progress so far, and that there is still time for businesses to take part in this initiative.


Read the full blog

Information about our approach to insurance pricing and renewal

The Financial Conduct Authority (FCA) announced from the 1st of January 2022, existing home and motor insurance customers will not be charged more than new customers for renewing their policy.

You can find out more about our approach to complaints about insurance pricing and renewal, and the types of complaints we see, on our website.

Information for consumers  Information for businesses 

Blog: e-scooters, insurance, and the law

Lead Ombudsman and Director of Investigations Casework, Paul Whiteing, explains that with more people thinking about e-scooters as a form of transport, it's important to check your insurance cover to make sure you’re not caught out following an accident or theft.


Read the full blog

Latest news

Complaints about PayPal

20 May 2022

PayPal (Europe) S.ar.l. et Cie, S.C.A (PayPal) is withdrawing from the Financial Ombudsman Service’s voluntary jurisdiction with effect from 1 December 2022. There will be an impact on the types of complaint we will be able to consider about PayPal.

Read more 

We’ve published our complaints data from the second half of 2021

13 April 2022

Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.

Data and Insight H2 data

Read more 

Making a complaint about the British Steel Pension Scheme

31 March 2022

The FCA has today launched a consultation about redress and the British Steel Pension Scheme (BSPS). BSPS members do not need to wait for the outcome of the FCA consultation to complain, they can continue to get in touch with the Financial Ombudsman directly.

Read more