Ombudsman News 168

Our plans and budget consultation for 2022/23 is closing on 31 January 2022. There's still time to send us a response. Read the full consultation and find out how you can send us your response, on our website.

The Wider Implications Framework is a way that members of the regulatory family work with each other and other parties as appropriate on issues that could have a wider impact across the financial services industry. Information on our website explains the process and the organisations that are members of the framework, as well as examples of issues members collaborate on.

James Clements, Head of Operational Contact, outlines the work happening to resolve cases that fall within the scope of the temporary amendment to the way we report business-specific complaints data. He explains the progress so far, and that there is still time for businesses to take part in this initiative.

The Financial Conduct Authority (FCA) announced from the 1st of January 2022, existing home and motor insurance customers will not be charged more than new customers for renewing their policy.

You can find out more about our approach to complaints about insurance pricing and renewal, and the types of complaints we see, on our website.

Information for consumers  Information for businesses 

Lead Ombudsman and Director of Investigations Casework, Paul Whiteing, explains that with more people thinking about e-scooters as a form of transport, it's important to check your insurance cover to make sure you’re not caught out following an accident or theft.