The Financial Ombudsman Service launches action plan to change and improve
2 December 2021
Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.
Today we've published data showing the number of complaints we received between April and June 2019.
Last updated:
27 January 2021
In the first three months of this financial year we received 136,681 new enquiries and 70,304 new complaints – with 12,538 complaints passed to an ombudsman for a final decision. On average, we upheld 30% of the complaints we resolved. View the full data on our product complaints data page.
We've also published, for the first time, the complaints we received about claims management companies (CMCs), since becoming responsible for complaints about CMCs in April 2019. You can see this data on our Claims Management Ombudsman website.
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