We’ve published our plans and budget for the next financial year.

Today we’ve published our plans and budget for 2020/21.

This follows on from the publication of the details of our budget for 2020/21 on 1 April 2020.

We consulted on these plans between December 2019, and January 2020. A range of organisations responded to our consultation, including major banks, insurers, and industry and consumer groups.

Latest news

Joint statement by the FCA and Financial Ombudsman on targeted support

11 December 2025

Today we have published our joint statement with the Financial Conduct Authority (FCA) following their new guidance on targeted support.

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Financial Ombudsman Service driving reform and delivering improvements as it sets out its plans for next year

27 November 2025

The continuous delivery of changes and improvements to our service will be a key focus for 2026/27 as we launched a consultation on our Plans and Budget.

Press release Strategic plans and budget Consultations and responses

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Financial Ombudsman Service continues to see a fall in cases

29 October 2025

Our Q2 2025/26 complaints data shows that new cases coming to us have dropped by more than a third, as professional representatives bring fewer cases.

Press release Complaints data Data and Insight Business complaints data Product complaints data

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