We’ve published our plans and budget for the next financial year.

Today we’ve published our plans and budget for 2020/21.

This follows on from the publication of the details of our budget for 2020/21 on 1 April 2020.

We consulted on these plans between December 2019, and January 2020. A range of organisations responded to our consultation, including major banks, insurers, and industry and consumer groups.

Latest news

Ombudsman News issue 151

14 April 2020

Our latest edition of Ombudsman News includes resources we’ve brought together to address complaints arising from the Covid-19 pandemic, and more.

Read more