Today we’ve published a public consultation on our proposed plans and budget for 2020/2021 and our future strategy, looking ahead to 2025 and beyond.
The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve, and our proposed budget and funding arrangements.
The consultation is open until 31 January 2020. Read the full consultation and find out more about how to send us your response.
We will publish our final plans and budget for 2020/21 before the end of the current financial year, together with our future strategy and a summary of the feedback we received.
18 July 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest annual complaints data and insight for 2023/24. We also share guidance for professional representatives about referring a complaint to us for investigation.
16 July 2024
Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.
12 July 2024
Complaints about the banking sector are at their highest level in at least a decade.
