Today, 12 March 2021, we’ve published our diversity, inclusion and wellbeing report 2020.

This is our fourth report, and it sets out our diversity data, and gender and ethnicity pay gap information for 2020. The report also outlines the major achievements on diversity, inclusion and wellbeing through the year, and our next action plan.

Latest news

Financial Ombudsman Service receives 40% more cases when compared to the same time last year

4 March 2025

The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.

Press release Complaints data Data and Insight Q3 complaints data

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Baroness Manzoor announces she is stepping down after completing two terms

10 February 2025

Baroness Manzoor CBE, Chairman of the Financial Ombudsman Service, is stepping down after successfully serving two terms of office when her current term expires on 1 August 2025.

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Financial Ombudsman Service to start charging professional representatives to refer cases

7 February 2025

The Financial Ombudsman Service has announced that it will be proceeding with a proposal to charge professional representatives to refer a case to its service.

Press release CMC

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