Today, 12 March 2021, we’ve published our diversity, inclusion and wellbeing report 2020.

This is our fourth report, and it sets out our diversity data, and gender and ethnicity pay gap information for 2020. The report also outlines the major achievements on diversity, inclusion and wellbeing through the year, and our next action plan.

Latest news

Financial Ombudsman Service shares a festive finance warning

18 December 2025

With the festive season approaching, we are encouraging consumers to take a few practical steps to protect their finances.

Press release

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Joint statement by the FCA and Financial Ombudsman on targeted support

11 December 2025

Today we have published our joint statement with the Financial Conduct Authority (FCA) following their new guidance on targeted support.

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Financial Ombudsman Service driving reform and delivering improvements as it sets out its plans for next year

27 November 2025

The continuous delivery of changes and improvements to our service will be a key focus for 2026/27 as we launched a consultation on our Plans and Budget.

Press release Strategic plans and budget Consultations and responses

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