Financial Ombudsman Service publishes its latest quarterly complaints data

Q3 data Complaints data Press release

The Financial Ombudsman Service has published its complaints data on financial products for October – December 2022 (Q3). In Q3, it upheld 35% of complaints in the consumers’ favour.

The Financial Ombudsman Service received 41,303 new complaints in Q3, up from 35,342 new complaints in the same period in 2021/22 (Q3 2021/22).

The top five most complained about products are below:

  1. 6,082 complaints about current accounts, compared to 5,522 complaints in Q3 2021/22
  2. 3,216 complaints about credit cards, compared to 3,263  complaints in Q3 2021/22
  3. 2,987 complaints about hire purchase (motor), compared to 1,321 in Q3 2021/22
  4. 2,769 complaints about car or motorcycle insurance, compared to 2,178 in Q3 2021/22
  5. 2,493 complaints about running account credit, compared to 233 in Q3 2021/22

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Ombudsman News 189

1 March 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.

Q3 data Insurance

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