We’ve published our complaints data from the first half of 2023
11 October 2023
Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.
The Financial Ombudsman Service has published its complaints data on financial products for October – December 2022 (Q3). In Q3, it upheld 35% of complaints in the consumers’ favour.
The Financial Ombudsman Service received 41,303 new complaints in Q3, up from 35,342 new complaints in the same period in 2021/22 (Q3 2021/22).
The top five most complained about products are below:
- 6,082 complaints about current accounts, compared to 5,522 complaints in Q3 2021/22
- 3,216 complaints about credit cards, compared to 3,263 complaints in Q3 2021/22
- 2,987 complaints about hire purchase (motor), compared to 1,321 in Q3 2021/22
- 2,769 complaints about car or motorcycle insurance, compared to 2,178 in Q3 2021/22
- 2,493 complaints about running account credit, compared to 233 in Q3 2021/22
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