1. Home /
  2. News /

Financial Ombudsman Service publishes its latest quarterly complaints data

Q3 data : Category Complaints data : Category Press release : Category

Print page

The Financial Ombudsman Service has published its complaints data on financial products for October – December 2022 (Q3). In Q3, it upheld 35% of complaints in the consumers’ favour.

The Financial Ombudsman Service received 41,303 new complaints in Q3, up from 35,342 new complaints in the same period in 2021/22 (Q3 2021/22).

The top five most complained about products are below:

  1. 6,082 complaints about current accounts, compared to 5,522 complaints in Q3 2021/22
  2. 3,216 complaints about credit cards, compared to 3,263  complaints in Q3 2021/22
  3. 2,987 complaints about hire purchase (motor), compared to 1,321 in Q3 2021/22
  4. 2,769 complaints about car or motorcycle insurance, compared to 2,178 in Q3 2021/22
  5. 2,493 complaints about running account credit, compared to 233 in Q3 2021/22

Latest news

Financial Ombudsman Service driving reform and delivering improvements as it sets out its plans for next year

27 November 2025

The continuous delivery of changes and improvements to our service will be a key focus for 2026/27 as we launched a consultation on our Plans and Budget.

Press release Strategic plans and budget Consultations and responses

Read more 

Financial Ombudsman Service continues to see a fall in cases

29 October 2025

Our Q2 2025/26 complaints data shows that new cases coming to us have dropped by more than a third, as professional representatives bring fewer cases.

Press release Complaints data Data and Insight Business complaints data Product complaints data

Read more 

Keep your pension safe from scammers, warns the Financial Ombudsman Service

18 September 2025

Over the past five years hundreds of people have fallen victim to potential pension scams, the Financial Ombudsman Service revealed today.

Press release Pensions

Read more