Financial Ombudsman Service sees lowest complaint levels in two years
5 February 2026
New cases coming to us have returned to complaint volumes last seen in 2023/24.
Financial Ombudsman Service publishes its latest quarterly complaints data
Q3 data : Category Complaints data : Category Press release : Category
The Financial Ombudsman Service has published its complaints data on financial products for October – December 2022 (Q3). In Q3, it upheld 35% of complaints in the consumers’ favour.
The Financial Ombudsman Service received 41,303 new complaints in Q3, up from 35,342 new complaints in the same period in 2021/22 (Q3 2021/22).
The top five most complained about products are below:
- 6,082 complaints about current accounts, compared to 5,522 complaints in Q3 2021/22
- 3,216 complaints about credit cards, compared to 3,263 complaints in Q3 2021/22
- 2,987 complaints about hire purchase (motor), compared to 1,321 in Q3 2021/22
- 2,769 complaints about car or motorcycle insurance, compared to 2,178 in Q3 2021/22
- 2,493 complaints about running account credit, compared to 233 in Q3 2021/22
Latest news
Don’t get caught out by financial pitfalls
26 January 2026
As students return to university after Christmas, we are urging them to be aware of financial pitfalls and make informed choices.
Financial Ombudsman Service sets out ambitious targets for resolving cases in 2026/27
13 January 2026
We have proposed ambitious targets for the next financial year, and would like to remind stakeholders that our consultation closes on 21 January 2026.