Financial complaints have risen by 20% according to latest half-yearly data
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
On 9 January 2023, Indigo Michael Limited (best known by its trading names, SafetyNet and Tappily) went into administration.
Due to the nature of the company, no protection is offered to consumers under the Financial Services Compensation Scheme.
Unfortunately, when a business goes into administration we are required to stop considering complaints against it. So we’re unable to progress any new or existing complaints about Indigo Michael Limited at the moment.
What happens next depends upon the outcome of the administration:
There is more information available on the FCA’s website and the SafetyNet and Tappily websites.
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
8 April 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.
4 April 2024
Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.