Financial Ombudsman Service receives over 305,000 complaints in 2024/25
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
On 9 January 2023, Indigo Michael Limited (best known by its trading names, SafetyNet and Tappily) went into administration.
Due to the nature of the company, no protection is offered to consumers under the Financial Services Compensation Scheme.
Unfortunately, when a business goes into administration we are required to stop considering complaints against it. So we’re unable to progress any new or existing complaints about Indigo Michael Limited at the moment.
What happens next depends upon the outcome of the administration:
There is more information available on the FCA’s website and the SafetyNet and Tappily websites.
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
4 June 2025
Today we opened a consultation on the interest rate applied to the compensation awarded to consumers.
22 May 2025
We have raised more than £30,000 for Sands, the UK’s leading pregnancy and baby loss charity – hitting our two-year fundraising target in just 12 months.