We are aware of the recently announced news that Wonga has gone into administration.

Due to the nature of the business, there is no protection offered to consumers under the Financial Services Compensation Scheme (FSCS) in this instance.

We are working with the administrators, Grant Thornton, to clarify the impact on the cases we have with us and whether we’ll be able to work any new cases brought to us. We do not yet know what, if any, funds will be available to settle complaints.

There is more information on Wonga’s website.

Latest news

New interest rate now applies to compensation awards

2 January 2026

A new interest rate applies to the compensation we direct financial businesses to make for cases referred to our service on and after 1 January 2026.

Interest Redress Compensation

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Financial Ombudsman Service shares a festive finance warning

18 December 2025

With the festive season approaching, we are encouraging consumers to take a few practical steps to protect their finances.

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Joint statement by the FCA and Financial Ombudsman on targeted support

11 December 2025

Today we have published our joint statement with the Financial Conduct Authority (FCA) following their new guidance on targeted support.

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