We are aware of the recently announced news that Wonga has gone into administration.

Due to the nature of the business, there is no protection offered to consumers under the Financial Services Compensation Scheme (FSCS) in this instance.

We are working with the administrators, Grant Thornton, to clarify the impact on the cases we have with us and whether we’ll be able to work any new cases brought to us. We do not yet know what, if any, funds will be available to settle complaints.

There is more information on Wonga’s website.

Latest news

Ombudsman News 194

5 September 2024

Welcome to the latest edition of Ombudsman News. In this edition, we look at our latest data, which covers the complaints we received about financial products and services between April and June 2024.

Q1 data Fraud and scams Buildings insurance

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Fraud and scam complaints hit highest ever level

4 September 2024

Fraud and scam complaints are at their highest ever quarterly level, data released by us revealed today.

Press release Fraud and scams Q1 data

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Buildings insurance complaints hit a 10-year high

29 August 2024

Unhappy homeowners and businesses brought 2,001 buildings insurance complaints to us within the first quarter of this financial year – the highest number of complaints within a three-month period.

Buildings insurance Press release

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