Financial Ombudsman Service receives over 305,000 complaints in 2024/25
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
We are aware of the recently announced news that Wonga has gone into administration.
Due to the nature of the business, there is no protection offered to consumers under the Financial Services Compensation Scheme (FSCS) in this instance.
We are working with the administrators, Grant Thornton, to clarify the impact on the cases we have with us and whether we’ll be able to work any new cases brought to us. We do not yet know what, if any, funds will be available to settle complaints.
There is more information on Wonga’s website.
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