Our performance improvements and consultation on plans to reduce costs to businesses
6 December 2023
Today we have published details on the next phase of our transformation, in a consultation on our plans and budget for the 2024/25 financial year.
Welcome to the latest edition of Ombudsman News. In this edition we share a summary of what’s covered in our recently published plans and budget for the year ahead, outline changes to our award limits from next month and share links to our online guidance for consumers about storm damage complaints.
See our previous editions of Ombudsman News.
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We have published our plans and budget for the next financial year. Our plans and budget for the forthcoming year follows on from the consultation we published in December 2021, and which closed at the end of January 2022.
The next financial year will be about investing to make a step change in the performance of the Financial Ombudsman Service, implementing our Action Plan, and continuing to shorten our queues. The changes we will make will enable the organisation to deliver a better service for our customers. Our key initiatives will encompass our strategy, our people, our technology, our communications, and our financial stability. Find out more about our plans for the year ahead on our website.
The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April. Our award limit is the maximum amount we can require a financial business to pay when we uphold complaints. Find out more about our award limits on our website.
Several parts of the UK were affected by storms late last year and early this year. If you’re a consumer adviser or representative, and want to find out how to make a complaint about the way an insurer has handled a claim for loss or damage caused by a storm, our website contains information about how to complain and how we can help. We also publish examples of what we said in cases we have resolved.
We’re recruiting for more talented people to join us at the Financial Ombudsman. Find out more about the roles we offer – and why choosing a career with us helps to keep fairness at the heart of financial services.
6 December 2023
Today we have published details on the next phase of our transformation, in a consultation on our plans and budget for the 2024/25 financial year.
24 October 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blog which outlines ways of working with us during the complaint-handling process, and the support and resources we offer. We also share our latest data, covering complaints about financial businesses from the first half of 2023.
20 September 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest data, covering complaints about financial products and services between April and June 2023. We also share the progress of our extended trial to proactively settle complaints and tell you about the roles we’re recruiting for.