Financial Ombudsman Service consults on changes to its case fees
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.
See our previous editions of Ombudsman News.
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The consultation on our proposals to charge Claims Management Companies and professional representatives is closing on 4 July 2024.
We’re keen to receive feedback and responses on our proposals, including the amount of the fee and how it will work.
If you’re ready for a career move and want to make a real difference, we want to hear from you.
We’re currently recruiting to roles in our casework, HR, Legal and IT teams. Find out more about us and the work of the Financial Ombudsman Service on our website.
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
1 April 2025
From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.