Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.
See our previous editions of Ombudsman News.
Sign up to our email newsletter to receive our latest news and insights directly to your inbox.
The consultation on our proposals to charge Claims Management Companies and professional representatives is closing on 4 July 2024.
We’re keen to receive feedback and responses on our proposals, including the amount of the fee and how it will work.
If you’re ready for a career move and want to make a real difference, we want to hear from you.
We’re currently recruiting to roles in our casework, HR, Legal and IT teams. Find out more about us and the work of the Financial Ombudsman Service on our website.
27 November 2025
The continuous delivery of changes and improvements to our service will be a key focus for 2026/27 as we launched a consultation on our Plans and Budget.
11 September 2025
A year on from the opening of our Belfast hub, we announce 32 new investigator positions.
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
