Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.

See our previous editions of Ombudsman News.

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Closing soon: consultation on charging professional representatives

The consultation on our proposals to charge Claims Management Companies and professional representatives is closing on 4 July 2024.

We’re keen to receive feedback and responses on our proposals, including the amount of the fee and how it will work.

 

Read and respond to our consultation

We’re recruiting

If you’re ready for a career move and want to make a real difference, we want to hear from you.

We’re currently recruiting to roles in our casework, HR, Legal and IT teams. Find out more about us and the work of the Financial Ombudsman Service on our website.

Find out more about us 

See our current vacancies 

Latest news

Ombudsman News 193

18 July 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest annual complaints data and insight for 2023/24. We also share guidance for professional representatives about referring a complaint to us for investigation.

Annual data Banking and payments Travel Insurance CMC

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Ombudsman News 191

28 May 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share our guidance notes on insurance cases and our complaints data on financial businesses.

Insurance H2 data Consultations and responses

Read more 

Ombudsman News 190

8 April 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.

Recruitment Strategic plans and budget

Read more