Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive
11 September 2025
A year on from the opening of our Belfast hub, we announce 32 new investigator positions.
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.
See our previous editions of Ombudsman News.
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Closing soon: consultation on charging professional representatives
The consultation on our proposals to charge Claims Management Companies and professional representatives is closing on 4 July 2024.
We’re keen to receive feedback and responses on our proposals, including the amount of the fee and how it will work.
We’re recruiting
If you’re ready for a career move and want to make a real difference, we want to hear from you.
We’re currently recruiting to roles in our casework, HR, Legal and IT teams. Find out more about us and the work of the Financial Ombudsman Service on our website.
Latest news
Financial Ombudsman Service consults on changes to its case fees
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
Financial Ombudsman Service receives over 305,000 complaints in 2024/25
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.