Ombudsman News 174

Our latest quarterly complaints data on financial products and services is now available on our website. Between April and June 2022, we received 35,029 new complaints.

Our complaints data includes the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers. As well as information about the most complained-about products and trends for the quarter.

In our latest quarterly data, we highlighted complaints we are seeing about unregulated collective investment schemes (UCIS) and other non-mainstream investments. A UCIS is a high-risk and speculative investment where investors pool money which is collectively used to buy assets such as property or holiday resorts.

Our newly published guidance for consumers and for financial businesses provides information about how we resolve complaints about this and shares case studies that illustrate our approach.

We also recently published our half-yearly figures showing the number of complaints received about individual financial businesses and the uphold rates.

Our complaints data about claims management companies (CMCs) shows the volume of complaints we received and resolved about CMCs, and the proportion of complaints upheld in the consumers’ favour.