Ombudsman News 184

Our latest quarterly complaints data on financial products and services is now available. It shows that between April and June this financial year, complaints about motor and buildings insurance have reached their highest level in five years.

You can find the full data, including the number of enquiries and new complaints we’ve received, and the proportion of complaints we resolved in favour of consumers, on our website.

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We’re recruiting for Senior Investigators and Ombudsman Managers to join us and play a key role at the Financial Ombudsman Service.

These are remote roles, but you'll need to travel to a regional hub in Edinburgh or Manchester once every eight weeks.

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Since we announced we’re extending the trial of our ‘proactively settled’ complaints category, we’ve helped resolve over 900 complaints. This helped consumers get fair and quicker resolutions.

We’ve worked closely with stakeholders and businesses to gather feedback and identify complaints that have the potential to be resolved early.

You can find information about how to proactively settle complaints and examples of case studies on our website.