Financial Ombudsman Service consults on changes to its case fees
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
Preventing modern slavery and trafficking
The Modern Slavery Act requires organisations over a certain size to report yearly on what they’ve done to ensure they help prevent acts of modern slavery and trafficking from occurring within their business or supply chains.
Today we've renewed our annual statement (PDF 91KB) setting out what we’re doing to help prevent modern slavery and trafficking, not just because it’s the law, but because our commitment to fairness and doing the right thing is at the heart of our values.
Latest news
Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year
7 August 2025
Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.
FCA appoints new interim chair of the Financial Ombudsman Service
28 July 2025
Today the Financial Conduct Authority (FCA) announced the appointment of Liam Coleman as interim chair to the board.