We’ve published our complaints data from the first half of 2023
11 October 2023
Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.
Today we’ve published data showing the number of complaints we received between April and June 2020. We’ve also published insight into themes we’re beginning to see in complaints resulting from Covid-19.
Our Q1 2020/21 complaints data shows that we received 110,695 new enquiries and 57,509 new complaints between April and June 2020. On average, we upheld 32% of the complaints we resolved.
We’ve also published our latest quarterly data showing the number of complaints we’ve received and resolved about claims management companies (CMCs).
Alongside this, we’ve published insight about complaints resulting from Covid-19 and the impact on consumers and SMEs. We’re sharing some of the ways we’ve seen the pandemic has affected consumers and small businesses – with complaints about business interruption insurance, debt and financial difficulty, and travel and event cancellations.
We’ve received more than 3,500 complaints related to Covid-19 – almost a quarter of these are from consumers who had their travel plans disrupted and have had their insurance claims declined by their insurer.
Further information
Latest news
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14 September 2023
Complaints about buildings, car and motorcycle insurance have reached a five-year high, according to new figures published by the Financial Ombudsman Service today.
Financial Ombudsman Service publishes its latest quarterly complaints data
2 November 2022
The Financial Ombudsman Service has published its complaints data on financial products for July – September 2022 (Q2).