Financial Ombudsman Service continues to see a fall in cases
29 October 2025
Our Q2 2025/26 complaints data shows that new cases coming to us have dropped by more than a third, as professional representatives bring fewer cases.
We’ve published our latest quarterly data – alongside insight about complaints related to Covid-19
Today we’ve published data showing the number of complaints we received between April and June 2020. We’ve also published insight into themes we’re beginning to see in complaints resulting from Covid-19.
Our Q1 2020/21 complaints data shows that we received 110,695 new enquiries and 57,509 new complaints between April and June 2020. On average, we upheld 32% of the complaints we resolved.
We’ve also published our latest quarterly data showing the number of complaints we’ve received and resolved about claims management companies (CMCs).
Alongside this, we’ve published insight about complaints resulting from Covid-19 and the impact on consumers and SMEs. We’re sharing some of the ways we’ve seen the pandemic has affected consumers and small businesses – with complaints about business interruption insurance, debt and financial difficulty, and travel and event cancellations.
We’ve received more than 3,500 complaints related to Covid-19 – almost a quarter of these are from consumers who had their travel plans disrupted and have had their insurance claims declined by their insurer.
Further information
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