Travel insurance complaints at their highest levels since the pandemic
16 July 2024
Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.
We've published a consultation on proposed amendments to the way we report business-specific complaints data.
The consultation sets out proposals designed to incentivise businesses to settle complaints proactively where we are yet to issue an opinion by making a longer-term change to how we publish business-specific complaints data.
This follows on from a similar initiative it launched in November 2021, which led to around 100 businesses making 7,000 offers to resolve complaints more quickly. We have been considering the results and feedback from that initiative to see if we can, and should, take forward something similar on a more permanent basis.
This is one of the measures that we are taking to get answers to customers faster.
Read the full consultation and find out about how you can respond.
The consultation is open for two weeks and closes at 5pm on Monday 20 March 2023.
16 July 2024
Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.
12 July 2024
Complaints about the banking sector are at their highest level in at least a decade.
10 July 2024
The announcement signals the opening of a new hub in Northern Ireland for the Financial Ombudsman