We've published a consultation on proposed amendments to the way we report business-specific complaints data.

The consultation sets out proposals designed to incentivise businesses to settle complaints proactively where we are yet to issue an opinion by making a longer-term change to how we publish business-specific complaints data.

This follows on from a similar initiative it launched in November 2021, which led to around 100 businesses making 7,000 offers to resolve complaints more quickly. We have been considering the results and feedback from that initiative to see if we can, and should, take forward something similar on a more permanent basis.

This is one of the measures that we are taking to get answers to customers faster.

Read the full consultation and find out about how you can respond.

The consultation is open for two weeks and closes at 5pm on Monday 20 March 2023.

Latest news

We’ve published our complaints data from the first half of 2023

11 October 2023

Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.

Complaints data Data and Insight H1 data Press release

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Motor and building insurance complaints hit five-year high

14 September 2023

Complaints about buildings, car and motorcycle insurance have reached a five-year high, according to new figures published by the Financial Ombudsman Service today.

Data and Insight Q1 data Press release

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Financial Ombudsman Service warns of credit hire risks

5 July 2023

Motorists who do not understand the risks of credit hire could face bills of tens of thousands of pounds the Financial Ombudsman Service has warned today.

Press release

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