Financial Ombudsman Service consults on changes to its case fees
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
We're consulting on proposed changes to reporting business-specific complaints data
Outcomes code consultation : Category Complaints data : Category Press release : Category Consultations and responses : Category
We've published a consultation on proposed amendments to the way we report business-specific complaints data.
The consultation sets out proposals designed to incentivise businesses to settle complaints proactively where we are yet to issue an opinion by making a longer-term change to how we publish business-specific complaints data.
This follows on from a similar initiative it launched in November 2021, which led to around 100 businesses making 7,000 offers to resolve complaints more quickly. We have been considering the results and feedback from that initiative to see if we can, and should, take forward something similar on a more permanent basis.
This is one of the measures that we are taking to get answers to customers faster.
Read the full consultation and find out about how you can respond.
The consultation is open for two weeks and closes at 5pm on Monday 20 March 2023.
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