We’ve published our annual report and accounts 2019/20

We’ve published our annual report and accounts for the 2019/20 financial year today.

Today the Financial Ombudsman Service’s annual report and accounts for the 2019/20 financial year were laid in Parliament and published on our website.  You can find the report on our annual report and accounts page.

Latest news

The Financial Ombudsman Service urges young drivers to make informed decisions with car insurance

10 March 2026

We are urging young drivers across the UK to make well-informed decisions when taking out car insurance.

Press release Caravan insurance

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Financial Ombudsman Service warns people to be on high alert for online investment and employment scams

19 February 2026

We are urging people to remain vigilant for scams, as fraudsters increasingly target those looking to improve their financial situation through online opportunities.

Press release Fraud and scams

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Financial Ombudsman Service sees lowest complaint levels in two years

5 February 2026

New cases coming to us have returned to complaint volumes last seen in 2023/24.

Press release Q3 complaints data Data and Insight

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