Financial Ombudsman Service consults on changes to its case fees
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
We’ve published our annual report and accounts 2019/20
We’ve published our annual report and accounts for the 2019/20 financial year today.
Today the Financial Ombudsman Service’s annual report and accounts for the 2019/20 financial year were laid in Parliament and published on our website. You can find the report on our annual report and accounts page.
Latest news
Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year
7 August 2025
Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.
FCA appoints new interim chair of the Financial Ombudsman Service
28 July 2025
Today the Financial Conduct Authority (FCA) announced the appointment of Liam Coleman as interim chair to the board.