We’ve published our annual report and accounts 2019/20

We’ve published our annual report and accounts for the 2019/20 financial year today.

Today the Financial Ombudsman Service’s annual report and accounts for the 2019/20 financial year were laid in Parliament and published on our website.  You can find the report on our annual report and accounts page.

Latest news

Charges for professional representatives detailed for the first time in new ombudsman service consultation

23 May 2024

Today we set out our proposed changes to our fee structure, following the introduction of legislation in Parliament.

Press release

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An update on car finance commission complaints

9 May 2024

We have written to our customers with an update about our car finance commission cases. It's important to us that consumers understand our plans for progressing complaints and that financial businesses and professional representatives are clear on our expectations.

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Financial complaints have risen by 20% according to latest half-yearly data

1 May 2024

Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.

Press release Data and Insight H2 data

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