In September we said that we were aware that Wonga had gone into administration and that due to the nature of the business, there was no protection offered to consumers under the Financial Services Compensation Scheme.

We’ve since been working with the administrators, Grant Thornton, to clarify the impact on the cases we have with us and whether we’d be able to work any new cases brought to us.

Grant Thornton has confirmed that whether claims will be accepted – that is, whether complaints will be upheld and whether someone becomes a creditor – and the amount of redress they will then receive, is now a decision for the administrators. Grant Thornton is writing to potential creditors to explain this and the next steps they’ll need to take.

This means we won’t be able to progress any complaints about Wonga any further, or work any new cases brought to us. As a result, we’ll be transferring complaints about Wonga to Grant Thornton as the administrators. We’ll be writing to individual consumers to explain this and to let them know that they don’t need to do anything further at this stage and that Grant Thornton will get in touch directly.

Update: October 2020

For further information, please see the FCA website.

Latest news

An update on car finance commission complaints

9 May 2024

We have written to our customers with an update about our car finance commission cases. It's important to us that consumers understand our plans for progressing complaints and that financial businesses and professional representatives are clear on our expectations.

Read more 

Financial complaints have risen by 20% according to latest half-yearly data

1 May 2024

Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.

Press release Data and Insight H2 data

Read more 

Ombudsman News 190

8 April 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.

Recruitment Strategic plans and budget

Read more