Financial Ombudsman Service secures up to £22 million in redress for consumers
24 May 2022
Outcomes code initiative that asked businesses to resolve complaints more quickly resulted in 6,800 cases being settled.
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Financial Ombudsman Service publishes its plans and budget for 2022/23
30 March 2022
The Financial Ombudsman Service’s plans and budget for 2022/23, published today, sets out our plans to invest in change, reduce the time it takes to resolve cases, to become financially sustainable, and to enable us to deliver a better service for customers.
Financial Ombudsman publishes latest quarterly complaints data
23 February 2022
The Financial Ombudsman Service has today published its quarterly data in relation to financial products today – this covers the period October 2021 - December 2021.
Financial regulatory family strengthen Wider Implications Framework
25 January 2022
Regulatory family announce formal agreement for collaboration on matters of common interest.
Financial Ombudsman: Insurance checks needed for e-scooters
13 January 2022
The Financial Ombudsman Service is urging e-scooter owners to check their insurance policies to ensure they are covered if things go wrong.
The Financial Ombudsman Service launches action plan to change and improve
2 December 2021
Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.
Financial Ombudsman sees 30% increase in “authorised” scam complaints
24 November 2021
Data shows too many scam victims are not being treated fairly by banks.
Dramatic rise in fraud and scam complaints
24 September 2021
Financial Ombudsman Service warns of fraud danger as it continues to help high numbers of customers.
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