Financial Ombudsman Service warns of credit hire risks
5 July 2023
Motorists who do not understand the risks of credit hire could face bills of tens of thousands of pounds the Financial Ombudsman Service has warned today.
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Ombudsman News 182
4 July 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight a recent speech by our Chief Executive and Chief Ombudsman, Abby Thomas, on our role in the consumer protection landscape and our preparation for the Consumer Duty. We also share our latest annual complaints data and insight for 2022/23.
Mortgage Charter: more options and flexibility for people in financial difficulty
30 June 2023
The commitments made by the mortgage industry, and the changes to the FCA’s rules, give lenders the opportunity to give borrowers in financial difficulty additional help.
Financial Ombudsman Service warns of increase in ‘hybrid’ scams
28 June 2023
New data shows that in the 2022/23 financial year, the Financial Ombudsman Service received 21,918 fraud and scam complaints, up by almost a fifth when compared to the 18,450 complaints it received in 2021/22.
Information for customers of Everyday Lending, Everyday Loans, George Banco and Trust Two
27 June 2023
We are aware that a scheme of arrangement is being proposed for creditors of Everyday Lending Limited, which will also include customers of Everyday Loans, George Banco and TrustTwo.
Financial Ombudsman Service reveals top five most complained about products
14 June 2023
The Financial Ombudsman Service has published its annual complaints data for the 2022/23 financial year (1 April 2022 – 31 March 2023) along with insight into the common problems raised by consumers.
Consumer Duty countdown: how are we preparing?
13 June 2023
With just over one month to go until the start of the Consumer Duty, there continues to be interest from both businesses and consumer groups on how we're preparing.
Information for customers of Morses Club PLC
1 June 2023
We are aware that Morses Club PLC (“Morses Club”) is proposing a scheme of arrangement with its creditors for complaints about unaffordable lending.
Ombudsman News 181
18 May 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blogs about our trial to permanently introduce ‘proactively settled’ complaints and our new online guidance on discrimination complaints. We also share details of roles we’re currently recruiting for.
